Niaga Collins
Grenada,MS
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
8
8
years of professional experience
Work History
Service Manager
Chipotle Grill
Oxford, MS
10.2023 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Engaged in problem solving activities with all levels of staff when issues arose.
92G Food Service Specialist
Ohio Army National Guard
Piqua, OH
10.2016 - 03.2019
- Followed proper procedures for receiving deliveries from suppliers.
- Maintained records of food inventories and supplies through military data software.
- Inspected meals for quality control purposes.
- Ensured compliance with safety standards when handling food products.
- Kept track of inventory levels and communicated needs to the supervisor.
Education
Bachelor of Science - Human Services
Rasmussen University
Ocala, FL12-2024
Associate of Science - Human Services
Rasmussen University
Ocala, FL07-2023
Skills
- Culture development
- Customer service
- Financial Management
- Problem-solving
- Adaptability
- Cultural competency
- Empathy
- Communication
- Leadership
References
Tristan Stewart- Chipotle Mexican Grill, General Manager
Contact- 662-202-2584
Tandra Holloway- Eastland Performance Academy, Mentor
Contact- 614-517-5251
Timeline
Service Manager
Chipotle Grill
10.2023 - Current
92G Food Service Specialist
Ohio Army National Guard
10.2016 - 03.2019
Bachelor of Science - Human Services
Rasmussen University
Associate of Science - Human Services
Rasmussen University
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