NIAH COLE
Oviedo,FL
Summary
Customer service representative with 3 years’ experience in call-center roles, including tech support, sales, and client care. Expertise in several pieces of client-care software and resolving conflicts. Seek to use my proven skills and positive attitude to effectively fill the management position in your firm.
Overview
2
2
years of professional experience
Work History
Lighthouse
Cynthia Bates
Orlando, FL
11.2022 - 05.2023
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong communication and organizational skills through working on group projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
Victory Phone
05.2022 - 11.2022
- Answered inbound calls
- Assisted customers
Remote Customer Service Representative
WORKFORCE
Killeen, TX
05.2022 - 11.2022
- Provided assistance to clients
- Wrote call center scripts
- Answered phone and assisted customers with changes
Teleperformance
12.2021 - 05.2022
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Cashier/Customer Service
Macy's
Altamonte Springs, FL
12.2020 - 11.2021
- Customer service crew members work registers, and curbside pick up at Macys
- As a cashier I performs a multitude of job duties like greeting customers, submitting orders, and operating the cash register.
Education
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Oviedo High School
Skills
Cash Handling (4 years)undefined
Timeline
Lighthouse
Cynthia Bates
11.2022 - 05.2023
Victory Phone
05.2022 - 11.2022
Remote Customer Service Representative
WORKFORCE
05.2022 - 11.2022
Teleperformance
12.2021 - 05.2022
Cashier/Customer Service
Macy's
12.2020 - 11.2021
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Oviedo High School
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