NIAH COLE
Oviedo,FL
Summary
Customer service representative with 3 years’ experience in call-center roles, including tech support, sales, and client care. Expertise in several pieces of client-care software and resolving conflicts. Seek to use my proven skills and positive attitude to effectively fill the management position in your firm.
Overview
2
2
years of professional experience
Work History
Lighthouse
Cynthia Bates
Orlando, FL
11.2022 - 05.2023
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong communication and organizational skills through working on group projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
Victory Phone
05.2022 - 11.2022
- Answered inbound calls
- Assisted customers
Remote Customer Service Representative
WORKFORCE
Killeen, TX
05.2022 - 11.2022
- Provided assistance to clients
- Wrote call center scripts
- Answered phone and assisted customers with changes
Teleperformance
12.2021 - 05.2022
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Cashier/Customer Service
Macy's
Altamonte Springs, FL
12.2020 - 11.2021
- Customer service crew members work registers, and curbside pick up at Macys
- As a cashier I performs a multitude of job duties like greeting customers, submitting orders, and operating the cash register.
Education
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Oviedo High School
Skills
Cash Handling (4 years)Communication SkillsSales (3 years)Customer Service (3 years)Data entry (2 years)NegotiationCustomer retentionTyping (3 years)Analysis skillsCustomer support (3 years)Cashiering (3 years)EnglishResearchTelemarketing (3 years)Documentation review
Timeline
Lighthouse
Cynthia Bates
11.2022 - 05.2023
Victory Phone
05.2022 - 11.2022
Remote Customer Service Representative
WORKFORCE
05.2022 - 11.2022
Teleperformance
12.2021 - 05.2022
Cashier/Customer Service
Macy's
12.2020 - 11.2021
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Oviedo High School