Summary
Overview
Work History
Education
Skills
Timeline
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Niah Schrock

Bradenton

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Publix Super Markets Inc
07.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science - General Studies

State College of Florida
Bradenton, FL
05-2024

Bachelor of Science - Information Science

University of South Florida
Tampa, FL
12-2025

Skills

  • Accurate data entry
  • Analytical reasoning
  • Strong interpersonal communication skills
  • Proficient in computer applications
  • Excel proficiency
  • Technical report writing
  • Data research and analysis
  • Proficient in Python
  • Collaborative team member
  • Effective problem resolution

Timeline

Customer Service Representative

Publix Super Markets Inc
07.2020 - Current

Associate of Science - General Studies

State College of Florida

Bachelor of Science - Information Science

University of South Florida

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