Niajah Miller
Leland,NC
Summary
Demonstrated excellence in customer service at Stevenson Hendrick Honda, leveraging strong communication and problem-solving skills to enhance customer satisfaction. Proficient in medical terminology from Novant Health, with a knack for multitasking and maintaining confidentiality. Achieved seamless team integration and development through analytical and time management abilities. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
11
11
years of professional experience
Work History
Emergency Technician
Novant Health
05.2025 - Current
- Advocated for patient needs, fostering trust and strong relationships with families.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Assisted nurses and physicians with patient care in a high-volume Emergency Department setting.
- Collected and documented vital signs, EKGs, glucose checks, and patient information accurately in EMR systems.
- Supported emergency and trauma response by preparing equipment, transporting patients, and assisting during procedures.
- Performed specimen collection, phlebotomy, wound care assistance, and other delegated clinical tasks.
- Maintained clean, stocked, and organized patient care areas to support efficient department flow.
- Collaborated effectively with interdisciplinary teams to improve patient experience and care efficiency.
Patient Care Associate
Autumn Care Of Cornelius
12.2024 - 05.2025
- Performed specimen collection, phlebotomy, wound care assistance, and other delegated clinical tasks.
- Maintained clean, stocked, and organized patient care areas to support efficient department flow.
- Collaborated effectively with interdisciplinary teams to improve patient experience and care efficiency.
- Monitored vital signs, documenting changes and reporting concerns to healthcare professionals promptly.
- Facilitated communication between patients, families, and medical staff to enhance care coordination.
CUSTOMER SERVICE EXECUTIVE
stevenson hendrick honda
01.2023 - 12.2024
- Built strong relationships with customers through active listening and effective communication.
- Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
- Utilized problem-solving skills to identify customer needs and provided tailored solutions.
- Monitored incoming calls from customers, responded promptly, transferred calls as required and followed up on callbacks.
- Drafted professional emails in response to customer requests within agreed timeframes.
- Coordinated with other departments such as logistics or sales teams in order to resolve escalated customer issues swiftly.
CASHIER
chickfila
08.2015 - 09.2018
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
Education
ASSOCIATE IN ARTS (A.A.) - PRE-NURSING CANDIDATE
Brunswick Community College
Bolivia05.2025
HIGH SCHOOL DIPLOMA - undefined
E.A Laney High School
wilmington05.2018
Skills
- Multitasking Abilities
- Medical terminology knowledge
- Public Speaking
- Time Management
- Customer Data Confidentiality
- Team training and development
- Marketing
- Analytical Skills
Timeline
Emergency Technician
Novant Health
05.2025 - Current
Patient Care Associate
Autumn Care Of Cornelius
12.2024 - 05.2025
CUSTOMER SERVICE EXECUTIVE
stevenson hendrick honda
01.2023 - 12.2024
CASHIER
chickfila
08.2015 - 09.2018
ASSOCIATE IN ARTS (A.A.) - PRE-NURSING CANDIDATE
Brunswick Community College
HIGH SCHOOL DIPLOMA - undefined
E.A Laney High School