Niajette Anderson
Rahway
Summary
Dependable restaurant hostess with background in providing top-notch customer service. Experienced in managing reservations, coordinating dining room staff, and enhancing overall dining experience for guests. Strong communication skills and ability to handle fast-paced environments effectively. Proven track record of contributing to team success and ensuring seamless operations in previous roles.
Overview
20
20
years of professional experience
Work History
Hostess/Server
Envy Bar and Grill
Newark
08.2024 - 03.2025
- Provided menus to customers and answered questions regarding menu items.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Took beverage orders and served drinks during peak meal times.
- Demonstrated strong interpersonal skills when interacting with customers.
- Inspected dining and serving areas for cleanliness and proper setup.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Informed patrons of specialties and features.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Accepted payments from guests for dine-in and take-out foods.
- Resolved any customer complaints or issues quickly and professionally.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Maintained a clean and organized dining area.
- Communicated clearly with kitchen staff regarding customer orders.
Restaurant Hostess
Bonefish Grill Restaurants
Pinebrook
05.2024 - 08.2024
- Helped service staff handle demand by distributing food and beverages.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered phones promptly to record and confirm reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Childcare Assistant
Rahway Day Care Center
Rahway, NJ
05.2005 - 08.2005
- Read aloud and played alphabet games to encourage early literacy.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Instructed children in health and personal habits involving eating, resting and hygiene habits.
- Maintained organized and clean classroom and play areas.
- Managed crafts and other hands-on activities to engage kids and promote development.
Education
High School Diploma -
Rahway High School
Rahway, NJ06-2005
Some College (No Degree) - Child Life Specialty
Montclair State University
Montclair, NJSkills
- Reservation management
- Menu knowledge
- Customer service
- Conflict resolution
- Customer relationship management
- Team collaboration
- Event coordination
- Time management
- Data entry
- Effective communication
- Attention to detail
- Organizational skills
- Problem solving
- Adaptability
- Customer flow management
- Adaptability and flexibility
- Cleanliness and hygiene
- Hospitality Etiquette
- Active learning
- Phone etiquette
- High-volume phone answering
- Multitasking capacity
- Decision-making
- Active listening and communication
- Relationship building
- Multitasking and prioritization
- Company policy compliance
- Table preparation
- Cultural awareness
- Service oriented
- Point-of-sale system
- Verbal and written communication
- POS system operations
References
References available upon request.
Timeline
Hostess/Server
Envy Bar and Grill
08.2024 - 03.2025
Restaurant Hostess
Bonefish Grill Restaurants
05.2024 - 08.2024
Childcare Assistant
Rahway Day Care Center
05.2005 - 08.2005
High School Diploma -
Rahway High School
Some College (No Degree) - Child Life Specialty
Montclair State University