Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Niala Terrell-Mason

Moreno Valley,CA

Summary

Dedicated community engagement and healthcare professional with extensive experience in advocacy, public health education, and direct patient support. Skilled in bridging community needs with organizational resources through culturally competent communication, educational program development, and active listening. Proven track record of establishing and maintaining partnerships with diverse community groups, providing support to underserved populations, and advocating for social services. Experienced advocate for a rape crisis center, with leadership in reproductive health counseling, crisis intervention, and policy advocacy. Committed to inclusivity and meaningful community impact.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Provider

IHSS
10.2013 - 06.2024
  • Enabled client to attend appointments by providing reliable transportation and assistance with mobility issues.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Communicated regularly with client's family to provide updates on health and wellbeing.
  • Improved patient comfort by providing compassionate and attentive care in their home.
  • Assisted client with maintaining personal hygiene.
  • Administered medications accurately and on time, ensuring proper dosage per physician instructions.

Library Assistant

Home Gardens Library
08.2014 - 06.2017
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Placed books on proper shelves when returned to circulation.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Organized and led library programs for families, teens, and children, with a focus on engaging underrepresented communities.
  • Designed library displays showcasing new and classic books centered around themes like Pride Month, Christmas, Black History Month, and other cultural celebrations.

Field Representative

Congressman Mark Takano
03.2013 - 04.2013
  • Represented Congressman Mark Takano’s interests within his home district, acting as a primary liaison for specific community groups, including the African-American community, faith organizations, local feminist groups, and the LGBTQ+ community.
  • Supported the Congressman at district events and functions, attending on his behalf when he was unavailable to foster connections and address community concerns.
  • Engaged directly with constituents, listening to their concerns, gathering insights, and ensuring their voices were represented in district communications.
  • Built and maintained relationships with community leaders, strengthening ties and supporting initiatives relevant to each community group.

Community Engagement Specialist

Planned Parenthood
09.2009 - 03.2013
  • Acted as a primary liaison between Planned Parenthood and the community, facilitating open communication and understanding between the organization and local populations.
  • Delivered sexual health education to a range of audiences, including public and private schools, group homes, community organizations, colleges, and law enforcement, focusing primarily on youth and young adults.
  • Provided referrals to community resources, guidance in sensitive situations, and advocacy for underserved populations, including foster youth, youth in crisis, and youth of color.
  • Represented Planned Parenthood at health fairs and community events, educating the public on services, dispelling misconceptions, and strengthening community awareness.
  • Built and maintained partnerships with local organizations to advance Planned Parenthood’s mission and support collaborative initiatives.

Medical Assistant

Planned Parenthood
04.2007 - 08.2009
  • Managed patient scheduling and provided comprehensive education on birth control options and reproductive health services.
  • Supported clinicians during procedures, administered injections, and collected biological samples with precision and care.
  • Guided patients through pregnancy options, ensuring they were well-informed and supported in their decisions.
  • Maintained inventory by ordering supplies for the health center and kept staff updated on relevant local political developments impacting reproductive health.

Education

Master of Divinity - Interfaith Chaplaincy

Claremont School of Theology
Claremont, CA
05-2020

Bachelor of Arts - Sociology

Scripps College
Claremont, CA
06-2005

Skills

  • Community Liaison & Relationship Building
  • Public Speaking & Presentation Development
  • Crisis Intervention & Support
  • Policy Advocacy & Lobbying
  • Health Counseling & Support Services
  • Birth Control Education & Counseling
  • Policy Advocacy & Lobbying
  • Injection Administration & Biological Sample Collection
  • Polaris, Google Suite, Powerpoint, MailMerge CRM

Certification

  • Mental Health First Air through National Council for Behavioral Health.
  • Victim Advocacy

Languages

English
Native or Bilingual

Timeline

Library Assistant

Home Gardens Library
08.2014 - 06.2017

Provider

IHSS
10.2013 - 06.2024

Field Representative

Congressman Mark Takano
03.2013 - 04.2013

Community Engagement Specialist

Planned Parenthood
09.2009 - 03.2013

Medical Assistant

Planned Parenthood
04.2007 - 08.2009

Master of Divinity - Interfaith Chaplaincy

Claremont School of Theology

Bachelor of Arts - Sociology

Scripps College

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Niala Terrell-Mason