Niala Weeks
Manassas,VA
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Eager to start a career with Prince William County government.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Indirect Processing Supervisor
Northwest Federal Credit Union
02.2022 - Current
- Processed General Ledger accounts and other financial-related transactions
- Approves employee timesheets and ensures accuracy of timecards.
- Created and maintained excel spreadsheets with employee's performance listed and other excel spreadsheets
- Sustained high levels of customer satisfaction by maintaining strict adherence to company policies and standards.
- Answers the department phone, assisting with member inquiries.
- Prepared several professional business communication documents, mainly emails to several business lines and my own team
Branch Team Lead
Northwest Federal Credit Union
07.2019 - 02.2022
- Boosted customer satisfaction with prompt issue resolution and personalized service.
- Ordered several supplies through outside vendors to ensure the branch’s efficiency such as cash for the branches, gift cards, visa debit/credit cards and many other supplies
- Performed inventory checks of cash flow, debit/credit cards etc.
- Approved timesheets and ensures time card accuracy.
- Responded verbally and in writing to internal and external inquiries and information requests from vendors, businesses and members.
Member Service Representative I
Northwest Federal Credit Union
08.2018 - 07.2019
- Scheduled meetings with branch manager to assist in career development
- Responsible for gathering list of branch supplies needed, assistant manager gave me their credentials to order on the site
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Bank Teller/ Customer Service Representative
Peoples Community Bank
04.2016 - 08.2018
- Lead teller on the teller line, in charge of making sure all tellers were focused and ready to work
- Maintained member documentation in a secure binder
- Sent letters to customers to thank them for their business which resulted in additional products sold by 10%
- Managed supply order in branch.
Education
Bachelors of Science in Criminology -
George Mason University
Fairfax, VA12.2020
Associates of Arts and Science -
Germanna Community College
Fredericksburg, VA05.2016
Skills
- Advanced in Microsoft office suite
- Calendar Management
- Strategic Planning
- Research
- Data Entry
- Recordkeeping
Certification
- Notary Public
Timeline
Indirect Processing Supervisor
Northwest Federal Credit Union
02.2022 - Current
Branch Team Lead
Northwest Federal Credit Union
07.2019 - 02.2022
Member Service Representative I
Northwest Federal Credit Union
08.2018 - 07.2019
Bank Teller/ Customer Service Representative
Peoples Community Bank
04.2016 - 08.2018
Bachelors of Science in Criminology -
George Mason University
Associates of Arts and Science -
Germanna Community College
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