Niall McCaffrey
Westlake
Summary
Dynamic crew trainer with a strong background in team leadership and effective communication. Skilled in training, cash handling, and providing exceptional customer service to enhance store operations and team performance.
Overview
5
5
years of professional experience
Work History
Crew Trainer
Wendy's
Westlake
05.2022 - 07.2026
- Managed money within cash registers and store safe.
- Trained new team members on operational procedures and customer service standards, ensuring consistent service quality.
- Managed various tasks simultaneously in a fast-paced environment.
- Collaborated with up to ten crew members, fostering effective communication and teamwork.
- Adhered to proper food safety and sanitary procedures to maintain a productive workspace.
- Adhered to company sales promotion procedures to support store revenue.
- Operated all station positions, preparing food and delivering exceptional customer service.
Crew Member
Dunkin' Donuts
Westlake
05.2021 - 08.2021
- Provided exceptional customer service by promptly addressing inquiries and concerns, enhancing guest satisfaction.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Managed cash register transactions accurately, ensuring smooth payment processes for customers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Crew Member
Original Popcorn House
Westlake
01.2021 - 05.2021
- Prepared and served fresh popcorn varieties to customers daily.
- Executed cashier duties, processing orders, handling payments, and providing accurate change.
- Managed inventory by regularly restocking supplies to meet customer demand.
- Ensured cleanliness of work area and equipment, promoting food safety standards.
- Worked entirely individually, demonstrating the ability to follow both cash and cleaning procedures.
Education
Bachelor of Science - Finance
Bowling Green State University
Bowling Green, OH05-2028
Skills
- Cash management
- Team leadership
- Customer service
- Multitasking and organization
- Verbal and written communication
Timeline
Crew Trainer
Wendy's
05.2022 - 07.2026
Crew Member
Dunkin' Donuts
05.2021 - 08.2021
Crew Member
Original Popcorn House
01.2021 - 05.2021
Bachelor of Science - Finance
Bowling Green State University