Niambi Blair

Work History

General Manager

JUST SMASH IT

10.2024 - Current

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Bartender

Levy Restaurants

07.2024 - Current

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
FORD FIELD

Server

J Alexander Industrious

09.2024 - 03.2025

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Built rapport with guests to enhance their dining experience and encourage return visits.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Improved dining experience by providing prompt, attentive service to guests.

Restaurant Manager

Duo Restaurant & Lounge

06.2015 - 05.2024

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Carefully interviewed, selected, trained, and supervised staff.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Correctly calculated inventory and ordered appropriate supplies.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Account Specialist

Rock Connections

08.2018 - 10.2018

Set up new customer accounts and updated existing profiles with latest information.
Prospected for new customers in target areas or demographics to bring in new business.
Adhered to standards of quality and service as well as all compliance requirements.
Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
Completed routine and complex account updates to resolve problems.
Prospected for new customers in target areas or demographics to bring in new business

Relationship Banker

TCF National Bank

08.2017 - 12.2017

Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Worked with clients to address and respond to client and partnership management issues.
Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Analyzed customers' financial information to deliver personalized account guidance.
Engaged departments in customer satisfaction initiatives to uplift service ratings.
Cultivated strong customer relationships by providing tailored advice and services.
Facilitated customer transactions, including deposits, withdrawals and transfers.
Assisted customers with completing required forms for opening and closing bank accounts.
Activated new accounts and issued customer identification numbers.
Greeted customers and delivered information about new account processes.
Explained account terms and conditions to customers.
Processed customer payments and account setup charges.
Monitored accuracy of customer information in system.
Worked with clients to address and respond to client and partnership management issues

Office Manager

A Better Tomorrow Counseling & Consultation Services

05.2016 - 02.2017

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Controlled finances to lower costs and keep business operating within budget.
Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Leveraged data and analytics to make informed decisions and drive business improvements.
Assisted in organizing and overseeing assignments to drive operational excellence.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Defined clear targets and objectives and communicated to other team members.

Summary

Overview

Work History

General Manager

Bartender

Server

Restaurant Manager

Account Specialist

Relationship Banker

Office Manager

Education

BACHELORS DEGREE -

High School Diploma -

Skills

Certification

Timeline

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