Niamh O'Neill
Nassau,NY
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Fitness Instructor
The Heritage Hotel
04.2023 - 10.2024
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Implemented innovative group fitness classes, leading to increase in gym membership engagement.
Bar Tender
The Pint O Port
11.2022 - 08.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures.
- Kept bar presentable and well-stocked to meet customer needs.
- Provided a high standard of customer service throughout each shift.
- Catered parties and events, often on my own.
- Maintained a clean and organized workspace to the best of my ability to ensure an effective shift.
Server
The Cross
07.2020 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Helped in the Kitchen with food preparation and presentation when needed.
Server/ Bar Tender
Judge Roy Beans
06.2019 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked a busy bar, including cocktail making.
- Catered for parties and events for this busy gold club restaurant.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - Criminal Justice
South East Technological University
Waterford, Ireland10-2024
Associate of Science - Exercise And Health Science
University of Limerick
Limerick, Ireland08-2021
Skills
- Exceptional customer service
- Cleanliness standards
- Food sales and promotion
- Team member support
- Positive and professional
- Multitasking Abilities
- Punctuality
Timeline
Fitness Instructor
The Heritage Hotel
04.2023 - 10.2024
Bar Tender
The Pint O Port
11.2022 - 08.2024
Server
The Cross
07.2020 - 09.2020
Server/ Bar Tender
Judge Roy Beans
06.2019 - 12.2019
Bachelor of Arts - Criminal Justice
South East Technological University
Associate of Science - Exercise And Health Science
University of Limerick
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