Niamh Staveley
New York,NY
Summary
Customer-focused SaaS professional with nearly six years of experience at Indeed, partnering with small and medium-sized businesses to build trusted relationships, understand their hiring goals, and deliver solutions that drive long-term success. Proven ability to manage client relationships, collaborate across cross-functional teams, and consistently deliver outstanding business results in a fast-paced technology environment. Passionate about creating exceptional customer experiences and looking to bring my relationship management, problem-solving, and strategic partnership skills into a Client Success Manager role.
Overview
8
8
years of professional experience
Work History
Senior Sales Representative - Client Development
Indeed
Dublin, Ireland
08.2019 - 04.2026
- Managed a high-volume portfolio of up to 25 client opportunities daily, engaging both previous Indeed customers and free platform users to understand hiring needs and recommend solutions that delivered measurable business value.
- Consistently achieved over 100% of quarterly revenue targets across multiple performance periods (over the last 4 years my quarterly revenue attainment ranged from 104% - 112%)
- Conducted a high volume of outbound calls daily (60-80), resulting in phone and video consultations, to build trusted relationships and provide tailored recommendations based on each client's recruitment goals.
- Re-engaged dormant customers by identifying new hiring opportunities, addressing business challenges, and demonstrating the value of Indeed's recruitment solutions through a consultative approach.
- Partnered with customers using Indeed's free platform, educating them on premium products and helping them adopt solutions aligned with their hiring objectives.
- Built strong relationships with business owners and hiring managers, delivering a responsive and customer-focused experience throughout the sales and onboarding journey.
- Partnered with Customer Success, Implementation, and internal support teams to ensure seamless customer handovers and a positive onboarding experience.
- Utilized Salesforce daily to manage customer interactions, maintain accurate account records, prioritize opportunities, and track performance against business objectives.
- Mentored and coached new team members on sales processes, customer engagement, and best practices, supporting onboarding and contributing to overall team performance.
Digital Marketing Account Manager
Accenture
Dublin, Ireland
07.2018 - 08.2019
- Managed a portfolio of approximately 150 SMB clients, serving as their primary point of contact and trusted advisor for Facebook advertising solutions.
- Conducted regular business reviews with customers to understand objectives, analyze campaign performance, and recommend strategies to improve ROI and long-term success.
- Analyzed key performance metrics including CTR, CPC, conversions, ROAS, and ROI, translating complex data into clear, actionable recommendations for business owners.
- Consulted with clients on digital marketing best practices, campaign optimization, audience targeting, and advertising strategy to maximize business outcomes.
- Identified opportunities to increase customer adoption of Facebook advertising products while balancing customer goals with commercial objectives.
- Built strong, long-term client relationships through proactive communication, problem-solving, and strategic account management.
- Consistently managed a large portfolio while delivering a high-quality customer experience in a fast-paced SaaS environment.
Education
Higher Diploma - Digital Media
Carlow IT
Carlow, Ireland 08-2017
Bachelor of Science - Product Design And Marketing
Maynooth University
Maynooth, Ireland 08-2015
Skills
Customer Relationship Management
Client Success
Account Management
Customer Retention
Consultative Selling
Strategic Account Planning
Customer Needs Analysis
Cross-Functional Collaboration
Stakeholder Management
Customer Onboarding
Business Reviews
Solution Consulting
SaaS
Salesforce CRM
Data-Driven Decision Making
Customer Growth
Leadership and Professional Development
- Leadership & Management Certificate – UCD Professional Academy
- Regional Events Lead – Asian Network (IBRG): Led employee engagement initiatives and events, collaborating with cross-functional stakeholders to strengthen inclusion and community across the business.
- Mentor – New Hire Mentorship Programme: Supported the onboarding and development of new Sales Representatives through coaching, guidance, and knowledge sharing.
- Engagement Pillar Member: Partnered with colleagues globally to develop initiatives that improved employee engagement and strengthened connections across the organization.
- Certified Mental Health First Aider
Timeline
Senior Sales Representative - Client Development
Indeed
08.2019 - 04.2026
Digital Marketing Account Manager
Accenture
07.2018 - 08.2019
Higher Diploma - Digital Media
Carlow IT
Bachelor of Science - Product Design And Marketing
Maynooth University