Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niamh C. Massey

Elizabeth City,NC

Summary

Personable associate offering experience resolving account and service concerns for my company. Smoothly uncovers and solves challenges. Focused on surpassing expectations and driving team success.

Overview

1
1
year of professional experience

Work History

Senior Member Services Associate

PURE Insurance
Remote, NC
05.2022 - Current
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to my fellow employees.
  • Assisted with training and directing new employees in workflow procedures, understanding of the company billing system, and key advice on handling customer relations.
  • Met customer call guidelines for service levels, handle time and productivity.


Member Services Associate

PURE Insurance
Remote , NC
05.2021 - 05.2022
  • Maintained accurate and current member account data with digital information updates.
  • Learned internal systems and related service role duties to assist PURE members with billing inquires and other service issues.
  • Resolved concerns with services to increase member retention.


Education

Bachelor of Science - Business Administration, Management

East Carolina University College of Business
2021

Skills

  • Patient and Empathetic
  • Clear Verbal Communication Skills
  • Industry Best Practices
  • Providing Feedback
  • Call Documentation
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Communications
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution

Timeline

Senior Member Services Associate

PURE Insurance
05.2022 - Current

Member Services Associate

PURE Insurance
05.2021 - 05.2022

Bachelor of Science - Business Administration, Management

East Carolina University College of Business

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