Niane Cole
Kansas City,MO
Summary
Dedicated professional with expertise in care coordination and client advocacy. Proven track record in streamlining operations and enhancing patient outcomes through effective communication and attention to detail.
Results-driven In Home Coordinator with 10 years of experience in care planning and team management. Known for reliability, problem-solving, and strong organizational skills, consistently fostering trust with clients and ensuring high-quality service delivery.
Overview
21
21
years of professional experience
Work History
In Home Coordinator
1st Choice Home Health LLC
Kansas City, MO
08.2016 - 02.2026
- Coordinated care plans for clients, ensuring individualized support and service delivery.
- Collaborated with healthcare professionals to optimize patient outcomes and program effectiveness.
- Trained new staff on policies, procedures, and best practices in home health care.
- Implemented quality assurance measures to maintain compliance with regulatory standards.
- Developed strong relationships with clients and families, fostering trust and open communication.
- Maintained a clean, safe, and organized living environment with consistent housekeeping tasks.
- Led team meetings to discuss client needs, share insights, and drive continuous improvement initiatives.
- Streamlined household operations for improved efficiency and time management.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Developed training programs to enhance team skills and performance metrics.
- Monitored vital signs, documenting changes for nursing staff review.
- Skilled at working independently and collaboratively in a team environ
- Managed scheduling of caregivers, enhancing service availability and client satisfaction.
Billing Coordinator
The Whole Person
Kansas City, MO
03.2011 - 06.2015
- Managed billing cycles to ensure timely invoice generation and payment processing.
- Coordinated with cross-functional teams to resolve billing discrepancies efficiently.
- Developed and maintained comprehensive billing records for accuracy and compliance.
- Streamlined invoicing processes, reducing errors and enhancing operational efficiency.
- Oversaw the implementation of new billing software, enhancing system capabilities.
- Collaborated with finance department to prepare reports reflecting financial status and projections.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
Before and After School Care Assistant
Shawnee Mission School District
Shawnee, KS
05.2005 - 12.2010
- Supervised daily activities to ensure safety and engagement of children during before and after school care.
- Developed and implemented age-appropriate educational programs fostering social, emotional, and intellectual growth.
- Coordinated communication between parents, teachers, and staff to address student needs effectively.
- Trained new assistants on operational procedures and best practices for child supervision.
- Monitored behavior and provided guidance to promote positive interactions among students.
- Maintained accurate records of attendance, incidents, and participation in activities for reporting purposes.
- Organized recreational activities that encouraged teamwork and physical fitness among children.
- Collaborated with educators to align care programs with classroom objectives for holistic development.
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Fostered a positive environment for students, effectively addressing any behavioral issues that arose during before and after school care.
- Promoted physical fitness among students through engaging outdoor games, sports activities.
Education
Shawnee Mission East High School
Shawnee, KSEarly Childhood Education
Johnson County Community College
Overland Park, KSSkills
- Client advocacy
- Medical terminology
- Care planning
- Case management experience
- Excellent communication
- Decision-making
- Patient education
- Certified in CPR/AED
- Patient care assessment
Timeline
In Home Coordinator
1st Choice Home Health LLC
08.2016 - 02.2026
Billing Coordinator
The Whole Person
03.2011 - 06.2015
Before and After School Care Assistant
Shawnee Mission School District
05.2005 - 12.2010
Shawnee Mission East High School
Early Childhood Education
Johnson County Community College