NIANI MORAN
Baltimore,MD
Summary
Detail-oriented administrative and customer support professional with several years of experience in healthcare coordination, scheduling, and front-office operations. I am skilled in remote communication, appointment scheduling, data entry, and digital collaboration tools. Proven ability to manage high volumes of requests, maintain accurate records, and provide excellent service in fast-paced environments. Seeking a remote position in virtual assistance, data entry, chat support, or administrative support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Specialist (Remote)
Johns Hopkins University – OB/GYN Department
Baltimore, MD
01.2025 - 04.2026
- Schedule and coordinate patient appointments for OB/GYN providers using electronic medical record systems
- Manage high-volume scheduling requests while maintaining accuracy and professionalism
- Verify patient information and update records within healthcare databases
- Communicate with patients and healthcare teams through remote platforms including Microsoft Teams
- Maintain strict confidentiality and compliance with HIPAA regulations
- Assist with patient inquiries and appointment coordination while ensuring accurate documentation
Assistant Office Manager
Aspen Dental
Baltimore, MD
01.2022 - 12.2024
- Supervised daily front-office operations including scheduling, patient check-in, and administrative workflows
- Trained and supported new staff members on office systems, procedures, and customer service standards
- Verified insurance information and processed patient documentation and payments
- Managed appointment scheduling and patient inquiries while maintaining organized records
- Assisted with billing questions and administrative documentation
Customer Service Representative
Baltimore Marriott Waterfront
Baltimore, MD
09.2019 - 11.2021
- Managed guest reservations, billing inquiries, and administrative requests
- Entered and updated guest data within internal computer systems and databases
- Coordinated room assignments and service requests across multiple departments
- Provided clerical support including typing, documentation, and record management
Sales Associate
Saks Fifth Avenue
McLean, VA
06.2017 - 08.2019
- Schedule and coordinate patient appointments for OB/GYN providers using electronic medical record systems
- Manage high-volume scheduling requests while maintaining accuracy and professionalism
- Verify patient information and update records within healthcare databases
- Communicate with patients and healthcare teams through remote platforms including Microsoft Teams
- Maintain strict confidentiality and compliance with HIPAA regulations
- Assist with patient inquiries and appointment coordination while ensuring accurate documentation
Education
Associate of Arts - Business Administration
Community College of Philadelphia
Philadelphia, PA04-2014
High School Diploma -
Motivation High School
Philadelphia, PA06-2012
Skills
- Data Entry (60 WPM)
- Virtual Scheduling & Calendar Management
- Customer Support (Chat, Email & Scheduling)
- Microsoft Office & Google Workspace
- Database & Record Management
- Billing & Payment Processing
- Administrative & Virtual Support
- Time Management & Multitasking
Certification
Digital Marketing Certificate – Cheggs Skills
REMOTE COLLABORATION TOOLS
- Microsoft Teams
- Zoom
- Slack
Timeline
Patient Access Specialist (Remote)
Johns Hopkins University – OB/GYN Department
01.2025 - 04.2026
Assistant Office Manager
Aspen Dental
01.2022 - 12.2024
Customer Service Representative
Baltimore Marriott Waterfront
09.2019 - 11.2021
Sales Associate
Saks Fifth Avenue
06.2017 - 08.2019
Associate of Arts - Business Administration
Community College of Philadelphia
High School Diploma -
Motivation High School