Niani Williams
Paterson,NJ
Summary
Extremely motivated and seasoned Customer Associate with 7 years of experience dedicated to providing highest quality of customer service and making customers feel welcome. Committed to exceed expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvement
07.2021 - Current
- Streamlined communication with customers to address inquiries and resolve issues while enhancing their satisfaction and increincreasing retention
- Maintained a high level of product knowledge, providing accurate information to customers
- Collaborated with team members to achieve monthly targets, enhance safety protocols, and optimize workflow efficiency
- Processed orders accurately and efficiently, ensuring timely delivery of products and services to customers
Crew Team Member
AMC Theatres
04.2019 - 04.2020
- Assisted in increasing sales through upselling menu items and promoting limited time offers to guests
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Education
High School Diploma -
Passaic County Technical-Vocational School
Wayne, NJ06.2017
Skills
- Appointment Scheduling
- Customer retention
- Customer support
- Detail oriented
- Critical thinking
- Organizational
- Problem solving
- Written and verbal communication
- Various vendor platforms
- Multitasking
- Cashier experienced
Timeline
Customer Service Associate
Lowes Home Improvement
07.2021 - Current
Crew Team Member
AMC Theatres
04.2019 - 04.2020
High School Diploma -
Passaic County Technical-Vocational School
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