Niara Dock
Englewood,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
United Natural Foods
01.2021 - 08.2025
- - Resolved customer issues related to orders, billing discrepancies, damaged, or missing products
- - Processed invoices, credits, and adjustments accurately while meeting productivity standards
- - Maintained detailed documentation to support quality assurance and continuous improvement
- - Collaborated with internal teams to ensure timely and effective issue resolution
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Freelance Delivery Driver
Instacart | Amazon Flex | Uber Eats
01.2018 - 01.2022
- - Maintained high customer satisfaction through timely and accurate deliveries
- - Communicated proactively to resolve order issues and delivery delays
- - Utilized delivery platforms and navigation tools to optimize routes and efficiency
Customer Service Support Professional
ADT
01.2020 - 01.2021
- - Assisted customers with security system inquiries, billing questions, and account updates
- - Documented customer interactions accurately in internal systems
- - Processed payments and addressed concerns with discretion and professionalism
Customer Service Representative
Staples
01.2017 - 01.2018
- - Handled inbound calls regarding corporate orders, deliveries, and account issues
- - Resolved payment discrepancies while maintaining positive customer relationships
Quality Evaluator
Convergys
01.2016 - 01.2017
- - Evaluated customer service calls for quality, compliance, and performance standards
- - Provided coaching feedback to improve agent effectiveness and service delivery
Education
High School Diploma -
Jenna High School
Tulsa, OK05-1986
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
United Natural Foods
01.2021 - 08.2025
Customer Service Support Professional
ADT
01.2020 - 01.2021
Freelance Delivery Driver
Instacart | Amazon Flex | Uber Eats
01.2018 - 01.2022
Customer Service Representative
Staples
01.2017 - 01.2018
Quality Evaluator
Convergys
01.2016 - 01.2017
High School Diploma -
Jenna High School