Nia S. Price
Maple Heights
Summary
Seeking better opportunities and more knowledge to further excel in the Human Resource sector where I can assist others in achieving their goals, while applying my administrative skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Home Depot
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assist Customers in creating and managing Pro Reward Accounts
- Create customer orders for pick up and delivery, as well as manage all customer issues/ changes with each order
Cuyahoga County Eligibility Specialist
Jobs & Family Services
05.2021 - Current
- Customer Service: resolve customer complaints and update client cases
- Interview and determine client’s Medical and Food assistance eligibility
- Issue and discontinue governmental assistance
- Review and interpret federal databases and submit fraud claims
- Comply with governmental regulation, policy and theory
- COMET (Community Outreach, Messaging, and Education Team) Member: Meet, greet, and engage with clients in the community, present and offer resources beneficial to clients at different local events
- WOTD (Worker of the Day): Review, update, correct, and process cases that were processed incorrectly/ in error, as well as update cases that have outstanding issues that need to be address immediately (within 48 hours)
Paint Sales Associate/Service Desk
Lowe’s Home Improvement
01.2020 - 05.2021
- Consult customers on interior and exterior household painting projects
- Attend to customers and ensure a pleasant shopping experience
- Resolve customer complaints and troubleshoot regarding a variety issues including product warranties, delivery dates, use of product order technology and issues requiring manufacturer intervention
- Complete and release online orders and update electronic inventory records
- Manage all forms of monetary transactions to complete merchandise purchases
- Stock shelves and maintain department cleanliness
- Conduct routine surveillance to ensure the safety of both customers and associates
Customer Service Associate/ Cashier
Home Depot
05.2018 - 12.2019
- Rectified customer complaints
- Operated cash register and processed cash and credit transactions
- Processed product exchanges and placed, released, corrected or canceled orders
- Received “Homer Recognition Badge for Outstanding Customer Service”
Survey Administrator
Venture Data
08.2017 - 05.2018
- Collected data for market research via phone surveys
- Developed a rapport with respondents to obtain necessary information
Sales Associate
Home Depot
02.2016 - 08.2017
- Sold products in the garden and paint departments, contributing to sales averaging $75,000 per week
- Operated the cash register and provided high quality customer service
- Maintained department safety and cleanliness
- Stocked products as needed
Education
Bachelor of Science - Sociology
Kent State University
Kent, Ohio08.2020
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Beaumont High School
Cleveland Hts, Ohio06.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry (Tax Accounting Office)
- Conflict resolution
- Call center experience
- Problem resolution
- Payment processing
- Complaint resolution
- Order processing
- Delivery scheduling
- Escalation management
- Staff education and training
Hobbies and Interests
2011-2018 Antioch Baptist Church, Cleveland, Ohio Engaged local youth in Bible lessons and activities at the annual Hallo-lujah Festival and Vacation Bible School (VBS); events attract about 400 people each year, 2011-2017 Participated in Antioch Baptist Youth Fellowship (BYF), youth ministry; served as Treasurer, 2013 Participated in mission trip to West Virginia to minister and assist children in a summer camp; included organizing games, songs, arts and crafts, reading stories and preparing lunches, 2009–2014 Ministered to other as a member of the Antioch Praise in Motion, liturgical dance troupe
Timeline
Customer Service Representative
Home Depot
07.2023 - Current
Cuyahoga County Eligibility Specialist
Jobs & Family Services
05.2021 - Current
Paint Sales Associate/Service Desk
Lowe’s Home Improvement
01.2020 - 05.2021
Customer Service Associate/ Cashier
Home Depot
05.2018 - 12.2019
Survey Administrator
Venture Data
08.2017 - 05.2018
Sales Associate
Home Depot
02.2016 - 08.2017
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Beaumont High School
Bachelor of Science - Sociology
Kent State University
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