Niayshia Sharper
Summerville,United States
Summary
Results-oriented supervisor with a track record of fostering team collaboration and ensuring compliance with safety standards. Skilled in critical thinking and process improvement, dedicated to enhancing operational efficiency and delivering exceptional service.
Dedicated professional with strong customer service and teamwork skills. Known for active listening and critical thinking, contributing to improved operational efficiency and enhanced customer satisfaction.
Adaptable package handler and dispatcher with experience in optimizing workflows and ensuring warehouse safety. Proven ability to resolve logistical challenges and enhance communication, driving timely deliveries and customer satisfaction.
Logistics professional prepared for role in package handling. Known for reliable performance in sorting, loading, and ensuring accurate delivery of packages. Focuses on team collaboration and adaptability to meet dynamic operational needs. Demonstrates strong organizational skills and effective communication abilities.
Professional and reliable logistics worker with strong track record in handling packages efficiently and safely. Skilled in operating various equipment, maintaining accurate records, and ensuring timely deliveries. Strong focus on collaboration and adaptability, consistently meeting operational goals and contributing to team success. Known for dependability, problem-solving abilities, and effective communication in high-pressure environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
7
7
years of professional experience
Work History
Package Handler
FedEx Express
09.2025 - Current
- Operated package scanning equipment to ensure accurate tracking and processing of shipments.
- Sorted and organized packages based on size, destination, and delivery priority.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Collaborated with team members to optimize loading processes for timely deliveries.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated material handling equipment to ensure safe transportation of goods.
- Sorted packages accurately based on size, weight, and destination.
- Inspected packages for damage and accuracy before processing shipments.
- Assembled, sealed, and loaded packages into correct trucks.
Dispatcher
T. Sharper Trucking LLC
08.2024 - Current
- Coordinated daily dispatch operations to optimize delivery schedules and routes.
- Utilized GPS tracking systems to monitor fleet movements and ensure timely arrivals.
- Communicated effectively with drivers to address issues and provide real-time updates.
- Maintained accurate logs of dispatched loads, driver hours, and equipment usage.
- Streamlined communication processes between drivers and management for improved efficiency.
- Developed effective problem-solving strategies for unexpected delays or logistical challenges.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
Customer Service Representative
Alliance Pharmaceuticals
08.2024 - 09.2025
- Assisted customers in resolving inquiries and issues efficiently.
- Managed customer accounts using CRM software for accurate record-keeping.
- Provided detailed product information, enhancing customer understanding and satisfaction.
- Collaborated with cross-functional teams to improve service delivery processes.
- Provided accurate information to patients regarding healthcare services and procedures.
- Assisted in resolving patient inquiries and complaints, ensuring timely follow-up.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
DSP Driver
Amazon
06.2023 - 08.2024
- Assisted in implementing safety protocols to enhance workplace efficiency and minimize incidents.
- Monitored daily operations to ensure compliance with quality standards and operational guidelines.
- Trained new staff on standard operating procedures and best practices for optimal performance.
- Conducted routine inspections of equipment to maintain functionality and prevent downtime.
- Operated vehicles safely, adhering to traffic regulations and company policies.
- Planned efficient routes to optimize delivery times and reduce fuel consumption.
- Conducted regular vehicle inspections, ensuring maintenance and safety standards were met.
- Monitored delivery schedules, adapting to changing conditions to ensure timely service.
- Documented mileage and fuel usage accurately for reporting purposes.
- Communicated effectively with dispatchers regarding delays or route adjustments.
- Implemented process improvements to enhance overall delivery efficiency and customer satisfaction.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Supervisor
Walmart
04.2021 - 12.2022
- Oversaw daily operations, ensuring team adherence to safety protocols and operational standards.
- Mentored staff, fostering skill development and enhancing overall team performance.
- Streamlined workflow processes, resulting in improved efficiency and productivity.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee growth.
- Trained and mentored team members on operational best practices and company policies.
- Coordinated staff schedules to maintain adequate coverage during peak hours and special events.
- Ensured compliance with safety regulations and maintained a hazard-free environment for employees and customers.
- Collaborated with cross-functional teams to streamline communication and enhance service delivery.
- Resolved customer inquiries and complaints effectively, promoting a positive shopping experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Crew Member
Wendy's
11.2018 - 04.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently while adhering to safety and sanitation standards.
- Trained new crew members on operational procedures, enhancing team performance and cohesion.
- Monitored inventory levels and assisted with stock replenishment to maintain product availability.
- Collaborated with team members to streamline processes, improving overall workflow efficiency.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Implemented promotional initiatives, contributing to increased sales during peak hours.
- Conducted regular quality checks on food preparation, ensuring compliance with health regulations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
High School Diploma -
Goose Creek High School
Goose Creek, SC06-2020
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Adaptable to change
- Freight handling
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
Timeline
Package Handler
FedEx Express
09.2025 - Current
Dispatcher
T. Sharper Trucking LLC
08.2024 - Current
Customer Service Representative
Alliance Pharmaceuticals
08.2024 - 09.2025
DSP Driver
Amazon
06.2023 - 08.2024
Supervisor
Walmart
04.2021 - 12.2022
Crew Member
Wendy's
11.2018 - 04.2021
High School Diploma -
Goose Creek High School