Summary
Overview
Work History
Education
Skills
Timeline
Generic

NIBHA KUMARI

Atlanta,GA

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

12
12
years of professional experience

Work History

Cashier

Publix
04.2023 - Current
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Teller

ICICI Bank
08.2012 - 09.2017
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Calculated fees due, interest and change for customer transactions.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Cross-sold credit cards, loans and other bank products.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Processed applications for new accounts.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Maintained friendly and professional customer interactions.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Handled various accounting transactions.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Assisted customers with banking needs and inquiries.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

MBA - HR

VITS
Ghaziabad India
07.2012

Skills

  • Issue Resolution
  • Total Sales Reconciliation
  • Inventory Control
  • Active Listening
  • Cash handling expertise
  • Liquor regulations and compliance
  • Coin and Currency Counting
  • Identification checks
  • Professionalism and Courtesy
  • Problem-Solving
  • Cooperative Attitude
  • Product Location
  • Patience and Empathy
  • Cash handling and management
  • Money Handling
  • ID Verification
  • Cash Handling
  • Price Verification
  • Customer Transactions
  • Total Payment Calculation
  • Cash Register Operations
  • Payment Processing
  • Relationship Building
  • Customer Assistance
  • Basic Mathematics
  • Cleaning and sanitizing

Timeline

Cashier

Publix
04.2023 - Current

Teller

ICICI Bank
08.2012 - 09.2017

MBA - HR

VITS

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