Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nibrianna Jones

Frisco,Texas

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

TTEC
09.2022 - Current
  • Consistently engaged with clients daily, honing exceptional time management skills to efficiently address their needs while maintaining a positive and solution-oriented attitude in high-pressure situations
  • Built relationships with 15+ cross functional team members within Operations, IT, Business and other fields within the company
  • Played a pivotal role in facilitating weekly team meetings, documenting minutes, and following up on action items, contributing to streamlined collaboration and accountability across cross-functional teams
  • Continuously sought opportunities for professional growth, actively engaging in relevant training or certifications to stay abreast of industry best practices

Licensed Insurance Agent

Tranazct
05.2023 - 09.2023
  • Contributed to 89% customer satisfaction team goal by answering calls in a timely manner and effectively assisting with complex issues
  • Cultivated strong interpersonal skills by actively listening to customers' concerns, effectively communicating solutions, and ensuring a positive customer experience in every interaction
  • Proactively identified opportunities for innovation and efficiency enhancement, implementing best practices and strategic initiatives to elevate outcomes and organizational performance

Customer Support Officer

TTEC
04.2016 - 03.2020
  • Exhibited a keen eye for detail in documentation and reporting, ensuring accuracy and completeness in status updates
  • Leveraged tools and software to streamline workflows and enhance call visibility, showcasing adaptability to technological advancements for improved customer satisfaction outcomes
  • Streamlined support processes for increased efficiency and faster resolution times.
  • Leveraged CRM tools to track customer interactions, maintaining accurate records for future reference and analysis purposes efficiently.
  • Contributed ideas during brainstorming sessions focused on improving internal workflows within the Customer Success team.
  • Reduced churn rates by identifying at-risk customers early on and implementing tailored strategies aimed at retaining their business.
  • Identified opportunities for upselling or cross-selling by understanding customers'' needs and presenting relevant solutions successfully.

Education

High School Diploma - undefined

Bartlett High School
Anchorage, Alaska

Skills

  • Complex Communications
  • Microsoft Office
  • Time Management
  • Organization
  • Problem Solving
  • Research Skills
  • Active listening
  • Team coordination
  • Conflict Management
  • Interpersonal Skills
  • Client relationship management
  • Client account management
  • Policy management
  • Underwriting principles
  • Risk assessment
  • Account management

Certification

Health, Life, Accident, HMO - 2022-09

Timeline

Licensed Insurance Agent

Tranazct
05.2023 - 09.2023

Licensed Insurance Agent

TTEC
09.2022 - Current

Customer Support Officer

TTEC
04.2016 - 03.2020

High School Diploma - undefined

Bartlett High School

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Nibrianna Jones