Google Drive
Nic De La Torre
Customer Service Representative
Saint Helens,OR
Summary
Supportive employee talented in helping devise innovative solutions to unexpected challenges. Creative market strategist focused on enhancing business and meeting customer goals. Promotes business development through savvy product promotion and data-driven approaches.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
B2B Customer Care Representative
Veseris
Portland, OR
09.2023 - Current
- Collaborated seamlessly with sales, marketing, and management teams to develop innovate solutions and achieve shared objectives, fostering interdepartmental synergy.
- Investigated and resolved customer inquiries and complaints promptly, showcasing strong problem-solving abilities and dedication to customer satisfaction.
- Worked closely with the sales team to maintain up-to-date knowledge of inventory levels, ensuring accurate order processing and swift resolution of product-related issues.
- Developed and maintained databases to efficiently handle customer data, ensuring accurate and organized records for marketing efforts.
- Demonstrated a proactive approach by promptly responding to inquiries and requests from prospective customers, contributing to lead generation and conversion.
Customer Service Specialist
Best Buy
Beaverton, OR
03.2018 - 09.2023
- Managed a high performing team that consistently exceeded sales targets.
- Provided technical support to customers, effectively addressing concerns, and ensuring a seamless experience, demonstrating the ability to communicate complex technical information clearly.
- Collaborated seamlessly within diverse teams, leveraging collective strengths to achieve common objectives.
- Leveraged extensive product knowledge to generate additional customer sales, combining marketing expertise with product awareness
- Successfully organized and conducted promotional events, creating brand loyalty among customers through effective marketing strategies.
Marketing Student
Portland State University
Portland, OR
09.2021 - 06.2023
- Utilized industry data and trends to identify customer retention challenges and developed data-backed strategies for improvement, highlighting analytical and problem-solving skills.
- Successfully consulted a small business, contributing to their profitability and expansion by implementing marketing strategies to attract new customers and retain existing ones.
- Contributed to the creation of comprehensive marketing strategies,including market research and competitor analysis, to successfully introduce a new product into the U.S. market.
Retail Sales Consultant
Sprint
Escondido, CA
03.2015 - 01.2018
- Sprint's #1 Sales Rep in North County San Diego - January 2017.
- Assisted customers with their wireless accounts providing reliable financial advice while determining products that fit the customer's needs.
- Adept at de-escalating customer situations through effective communication and solution-driven approaches, ensuring brand loyalty.
- Provided data transferring services for numerous products.
- Learned and adapted quickly to new technology and software applications.
Sales Consultant
AT&T
Los Gatos, CA
03.2014 - 03.2015
- Eagerly advocated the AT&T brand while actively maintaining strong customer relationships, including small business owners, to enhance brand loyalty.
- Proficiently set up customers' devices, ensuring proper network connectivity and a seamless customer experience.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Education
Bachelor of Science - Business Administration, Marketing
Portland State University
Portland, OR 09.2021 - 06.2023
Skills
Trend Analysis
Marketing Strategy Development
Effective Communication
Cross-Functional Collaboration
Project Planning
Customer Data Analysis
CRM Software
Client Relationship Management
Accomplishments
- Achieved Top 10 Performer ranking out of over 1000 stores.
- Recognized as Sprint's #1 Sales Rep in North County San Diego in January 2017.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Software
Salesforce
D365
Qualtrics
Mac OS
Canva
Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
B2B Customer Care Representative
Veseris
09.2023 - Current
Athletic & Outdoor Certificate
06-2023
Bachelor of Science - Business Administration, Marketing
Portland State University
09.2021 - 06.2023
Marketing Student
Portland State University
09.2021 - 06.2023
Customer Service Specialist
Best Buy
03.2018 - 09.2023
Retail Sales Consultant
Sprint
03.2015 - 01.2018
Sales Consultant
AT&T
03.2014 - 03.2015