Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
Timeline
OfficeManager
Nic De La Torre

Nic De La Torre

Customer Service Representative
Saint Helens,OR

Summary

Supportive employee talented in helping devise innovative solutions to unexpected challenges. Creative market strategist focused on enhancing business and meeting customer goals. Promotes business development through savvy product promotion and data-driven approaches.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

B2B Customer Care Representative

Veseris
Portland, OR
09.2023 - Current
  • Collaborated seamlessly with sales, marketing, and management teams to develop innovate solutions and achieve shared objectives, fostering interdepartmental synergy.
  • Investigated and resolved customer inquiries and complaints promptly, showcasing strong problem-solving abilities and dedication to customer satisfaction.
  • Worked closely with the sales team to maintain up-to-date knowledge of inventory levels, ensuring accurate order processing and swift resolution of product-related issues.
  • Developed and maintained databases to efficiently handle customer data, ensuring accurate and organized records for marketing efforts.
  • Demonstrated a proactive approach by promptly responding to inquiries and requests from prospective customers, contributing to lead generation and conversion.

Customer Service Specialist

Best Buy
Beaverton, OR
03.2018 - 09.2023
  • Managed a high performing team that consistently exceeded sales targets.
  • Provided technical support to customers, effectively addressing concerns, and ensuring a seamless experience, demonstrating the ability to communicate complex technical information clearly.
  • Collaborated seamlessly within diverse teams, leveraging collective strengths to achieve common objectives.
  • Leveraged extensive product knowledge to generate additional customer sales, combining marketing expertise with product awareness
  • Successfully organized and conducted promotional events, creating brand loyalty among customers through effective marketing strategies.

Marketing Student

Portland State University
Portland, OR
09.2021 - 06.2023
  • Utilized industry data and trends to identify customer retention challenges and developed data-backed strategies for improvement, highlighting analytical and problem-solving skills.
  • Successfully consulted a small business, contributing to their profitability and expansion by implementing marketing strategies to attract new customers and retain existing ones.
  • Contributed to the creation of comprehensive marketing strategies,including market research and competitor analysis, to successfully introduce a new product into the U.S. market.

Retail Sales Consultant

Sprint
Escondido, CA
03.2015 - 01.2018
  • Sprint's #1 Sales Rep in North County San Diego - January 2017.
  • Assisted customers with their wireless accounts providing reliable financial advice while determining products that fit the customer's needs.
  • Adept at de-escalating customer situations through effective communication and solution-driven approaches, ensuring brand loyalty.
  • Provided data transferring services for numerous products.
  • Learned and adapted quickly to new technology and software applications.

Sales Consultant

AT&T
Los Gatos, CA
03.2014 - 03.2015
  • Eagerly advocated the AT&T brand while actively maintaining strong customer relationships, including small business owners, to enhance brand loyalty.
  • Proficiently set up customers' devices, ensuring proper network connectivity and a seamless customer experience.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.

Education

Bachelor of Science - Business Administration, Marketing

Portland State University
Portland, OR
09.2021 - 2023.06

Skills

    Trend Analysis

undefined

Accomplishments

  • Achieved Top 10 Performer ranking out of over 1000 stores.
  • Recognized as Sprint's #1 Sales Rep in North County San Diego in January 2017.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Software

Google Drive

Salesforce

D365

Qualtrics

Mac OS

Canva

Microsoft Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

B2B Customer Care Representative

Veseris
09.2023 - Current

Athletic & Outdoor Certificate

06-2023

Bachelor of Science - Business Administration, Marketing

Portland State University
09.2021 - 2023.06

Marketing Student

Portland State University
09.2021 - 06.2023

Customer Service Specialist

Best Buy
03.2018 - 09.2023

Retail Sales Consultant

Sprint
03.2015 - 01.2018

Sales Consultant

AT&T
03.2014 - 03.2015

Similar Profiles

CREATE PROFILE
Nic De La TorreCustomer Service Representative