Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Britni Leonard

Picayune,MS

Summary

Detail-oriented professional with a strong background in customer service and technical expertise, transitioning into IT support and cybersecurity. Holds CompTIA Network+ and Security+ certifications, with hands-on experience in troubleshooting, network security tools, and technologies. Proven ability to resolve complex customer issues efficiently and effectively. Eager to leverage technical skills, problem-solving abilities, and exceptional communication to provide top-tier support as a Service Desk Technician for AGJ Systems and Networks.

Overview

13
13
years of professional experience
1
1
Certification

Work History

B2B Customer Care Representative

Dash Forward Wholesale
Carriere, MS
10.2019 - Current
  • Collaborated on the launch of a new business line, focusing on technical support and leveraging social media for marketing, enhancing customer engagement.
  • Conduct maintenance on production equipment.
  • Create social media marketing material. Draft promotional emails for customers.
  • Train new team members on the safe handling of equipment.
  • Performed buying duties as needed.
  • Assisted with billing issues as needed, including researching discrepancies and providing accurate information to customers.
  • Followed established policies and procedures when interacting with customers.
  • Utilized computer systems to track customer accounts and process orders efficiently.
  • Monitored inventory levels daily and placed orders when necessary.
  • Developed positive relationships with customers through friendly interactions while providing excellent service.
  • Answered customer inquiries over the phone and via email in a timely manner.
  • Developed solutions for recurring customer issues that could be implemented across the board.
  • Provided technical support for troubleshooting hardware or software problems.
  • Collaborated with other departments within the organization to ensure customer needs were met in a timely manner.
  • Provided top quality control and eliminated downtime to maximize revenue.

Manager and CF L1 Certified Head Trainer

Cretus Corpus CrossFit
Picayune, MS
05.2021 - 01.2023
  • Manage Wodify Software used for client payments, memberships, scheduling, and programming of fitness regimens.
  • Customer Service
  • Create daily programs to maximize 1-hour class times.
  • Coach clients through efficient and safe movement to promote their health and fitness goals.
  • Procure additional gym personnel and maintenance.
  • Responsible for business purchase card.

Graphic Designer

Dash Forward LLC
Carriere, MS
08.2016 - 10.2019
  • Mastered the use of Silhouette Studio for advanced graphic design techniques.
  • Design and apply custom vinyl to garments.
  • Communicate with customers to achieve their desired final product.
  • Instruct new team members to meet the needs of a growing business.
  • Learn and apply the process of sublimation to increase revenue potential.

Merchandiser

Acosta Sales and Marketing
01.2012 - 11.2012
  • Collaborated with retailer's warehouse staff to manage inventory levels and product displays.
  • Accurately followed designated planograms to meet vendors specifications.
  • Analyze sales and forecast future trends of products.

Education

Cybersecurity BAS - Cybersecurity

University of Southern Mississippi
Hattiesburg, MS
12-2024

Associate of Arts - General Studies

Pearl River Community College
Poplarville, MS
05.2013

Skills

  • Problem-Solving
  • Customer Service
  • Communication
  • Equipment Troubleshooting and Maintenance
  • Microsoft Windows Defender
  • Windows Firewall
  • Network Traffic Analysis using tcpdump and Wireshark
  • Virtual Box
  • Security Onion
  • Written and oral communication
  • Staff Management
  • Cost Reduction
  • Equipment Maintenance
  • Quality Assurance
  • Production Planning
  • Supplies Inventory
  • Inventory and Stocking
  • Customer Care
  • Email Etiquette
  • Business development understanding
  • Splunk
  • Catalyst

Certification

  • CompTIA Network+ CE, 08/01/23
  • CompTIA Security+ CE, 10/01/23

Timeline

Manager and CF L1 Certified Head Trainer

Cretus Corpus CrossFit
05.2021 - 01.2023

B2B Customer Care Representative

Dash Forward Wholesale
10.2019 - Current

Graphic Designer

Dash Forward LLC
08.2016 - 10.2019

Merchandiser

Acosta Sales and Marketing
01.2012 - 11.2012

Cybersecurity BAS - Cybersecurity

University of Southern Mississippi

Associate of Arts - General Studies

Pearl River Community College

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Britni Leonard