Jennifer Chacon
Phoenix,AZ
Summary
Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. TEAMPLAYER..
Overview
6
6
years of professional experience
Work History
B2B Customer Care Representative
B2B Only
Phoenix, AZ
02.2020 - Current
- Managed a high volume of emails related to appointment scheduling requests.
- Followed up on sales leads through outbound calling.
- Developed new leads each day at or above quotas.
- Collaborated with other departments within the organization to ensure customer needs were met in a timely manner.
- Answered customer inquiries over the phone and via email in a timely manner.
- Followed established policies and procedures when interacting with customers.
- Resolved customer complaints regarding products or services.
- Conducted outbound calls to remind patients of upcoming appointments.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Verified insurance information prior to appointment booking.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Worked collaboratively with other team members to meet departmental goals.
Parts Facilitator
Precise Metal Products Co
Phoenix, AZ
09.2019 - 05.2020
- Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Used pallet jack equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.
- Followed standards of care and compliance per company and legal requirements.
- Managed employee schedules and daily assignments.
- Tracked performance targets and sales metrics of sales team to monitor productivity.
- Improved team member performance by devising and overseeing personalized strategies.
Mail Sorter
Mailings Direct
Phoenix, AZ
11.2018 - 09.2019
- Obtained signatures from recipients to release registered and special delivery parcels.
- Operated mail processing equipment and manually sorted mail.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
Education
GED -
Walla Walla Community College
Walla Walla, WA2 1999
Skills
- Coordinating paperwork
- Training and coaching
- Problem-solving skills
- Organizational skills
- Reviewing deliveries
- Ordering parts
- Leadership development
- Customer outreach
- Call handling
- Customer Service
- Account Management
- Understanding Customer Needs
- Problem Resolution
- Senior leadership support
- Inbound and Outbound Calling
References
References available upon request.
Timeline
B2B Customer Care Representative
B2B Only
02.2020 - Current
Parts Facilitator
Precise Metal Products Co
09.2019 - 05.2020
Mail Sorter
Mailings Direct
11.2018 - 09.2019
GED -
Walla Walla Community College