Jolene Lye
Nantong,Jiangsu
Summary
Highly-motivated employee with desire to work on e-eBike industry. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
B2B Customer Care Representative
Timyo cycle
NT, JiangSu
06.2021 - 01.2024
- Collaborated with R&D Teams in Shanghai.Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Regularly communicate orders and ongoing projects with foreign branches and responsible for all communication work with foreign branches incl. Holland/U.S.A/Canda.
- Coordinated delivery schedules for timely shipment of goods.
- Led on- and off-site customer support teams across multiple time zones.
- Collected deposits or payments and arranged for billing.
- Developed positive relationships with customers and resolved customer complaints regarding products or services.
- Collecting exhibition information and support all work of participating in the exhibition.EURO BIKE is the most important event for us.
Textile Marketing Specialist
Bont de chiffon textile
NT, JiangSu
04.2019 - 12.2020
- Generated leads through email campaigns targeting potential buyers of textiles.
- Cooperate with the manufactory when we have inquiry.
- Managed all aspects of social media campaigns related to textiles including creating content, eg Facebook.
- Arranging the delivery schedule and keep posted to clients.
- Analyzed consumer feedback on existing and proposed textile products.
E-commerce Operation
/
NT, Jiangsu
01.2015 - 03.2019
- Updating the new products on the e-store/optimize the information of the current products.
- Built sales forecasts and schedules.
- Oversaw inventory management systems to ensure accurate stock levels.
- Created detailed on website performance,customer satisfaction surveys, and other data points.
- Resolved customer complaints.
HR Assistant
FuJian ShuRen Group
FuZhou, FuJian
09.2010 - 12.2012
- Prepared and posted job openings to appropriate job sites.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Searched employee files to obtain information for authorized persons and organizations.
- Conducted exit interviews to identify reasons for employee termination or resignation.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Making monthly salary accounting form.
Education
Bachelor of Science - Finance
FuJian Agriculture And Forestry University
Fuzhou,Fujian07-2010
College - International Marketing
Fuzhou University
Fuzhou07-2008
High School Diploma -
Fuzhou Senior High School
Fuzhou,Fujian07-2005
Skills
- English Fluency
- E-bike Industry Regulations Knowledge
- ERP SYSTEM Fluency
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Spanish
Elementary
Affiliations
Pilates lovers/biking
Timeline
B2B Customer Care Representative
Timyo cycle
06.2021 - 01.2024
Textile Marketing Specialist
Bont de chiffon textile
04.2019 - 12.2020
E-commerce Operation
/
01.2015 - 03.2019
HR Assistant
FuJian ShuRen Group
09.2010 - 12.2012
Bachelor of Science - Finance
FuJian Agriculture And Forestry University
College - International Marketing
Fuzhou University
High School Diploma -
Fuzhou Senior High School
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