Nic Horsley
Marion,OH
Summary
Dynamic professional with a proven track record at Marca Industries, adept in data analysis and customer service, significantly increased quote turnaround time. Excelled in teamwork and problem-solving across roles, from field service to sales, demonstrating exceptional time management and goal-oriented focus. Skilled in fostering customer loyalty and enhancing satisfaction through tailored solutions.
Overview
5
5
years of professional experience
Work History
Quote Specialist
Marca Industries
11.2021 - Current
- Assisted management in making data-driven decisions based on historical quote data analysis.
- Played an integral role in securing new contracts by providing detailed cost breakdowns that demonstrated value to customers.
- Increased quote turnaround time by optimizing workflow processes within the quoting department.
- Developed customized solutions for clients based on their specific needs, resulting in increased customer loyalty and repeat business.
- Enhanced customer satisfaction by providing accurate and timely quotes for products and services.
Field Service Technician
Crown Lift Trucks
07.2022 - 10.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Continuously expanded knowledge base through ongoing training.
Assembly Line Worker
Whirlpool
11.2020 - 03.2021
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism.
Sales Associate
Lowes Home Improvment
03.2020 - 11.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate Of Applied Science - Agriculture Equipment Technology
University of Northwestern Ohio
Lima, OH08.2022
Associate Of Applied Science - Medium/Heavy Duty Diesel Technology
University of Northwestern Ohio
Lima, OH08.2022
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Goal-Oriented
Timeline
Field Service Technician
Crown Lift Trucks
07.2022 - 10.2024
Quote Specialist
Marca Industries
11.2021 - Current
Assembly Line Worker
Whirlpool
11.2020 - 03.2021
Sales Associate
Lowes Home Improvment
03.2020 - 11.2020
Associate Of Applied Science - Agriculture Equipment Technology
University of Northwestern Ohio
Associate Of Applied Science - Medium/Heavy Duty Diesel Technology
University of Northwestern Ohio
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