Briana Reed
Stockton
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Quote Specialist
Simpson Strong-Tie
08.2023 - 09.2025
- Assisted in gathering and analyzing pricing data for quotes
- Supported preparation of detailed product specifications for customer inquiries
- Coordinated with sales team to ensure timely quote delivery
- Managed a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
- Exceeded performance targets consistently due to attention to detail, quick turnaround times, and reliable estimates.
Project Manager
Homesite
03.2020 - 08.2023
- Managed project timelines and resources, ensuring adherence to deadlines through effective scheduling.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed and maintained project documentation, enhancing communication and tracking progress across teams.
Inbound Call Center Representative
SAFE Security
05.2015 - 11.2019
- Managed high-volume inbound calls, resolving customer inquiries efficiently and professionally.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
- Collaborated with cross-functional teams to address and resolve complex customer issues swiftly.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
High School Diploma -
New Haven
Union City, CA06-2000
Skills
- Pricing strategies
- Multitasking Abilities
- Microsoft Excel proficiency
- Problem-solving
- Time management
- Teamwork and collaboration
- Attention to detail
- Reliability
- Critical thinking
- Active listening
- Teamwork
- Excellent communication
Timeline
Quote Specialist
Simpson Strong-Tie
08.2023 - 09.2025
Project Manager
Homesite
03.2020 - 08.2023
Inbound Call Center Representative
SAFE Security
05.2015 - 11.2019
High School Diploma -
New Haven
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