Nic Mcgauhey
Martinsville,IN
Summary
Dynamic and compassionate Direct Support Professional with a proven track record at CRF First Choice, enhancing client independence through personalized support plans and effective crisis management. Skilled in relationship building and client documentation, I advocate for individuals with disabilities, ensuring their voices are heard while promoting dignity and well-being.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
CRF First Choice
Bloomington, IN
06.2022 - Current
- Assisted individuals with daily living activities, promoting independence and dignity.
- Monitored client progress, adjusting support strategies as needed for effectiveness.
- Advocated for clients' rights and preferences in various settings, ensuring their voices are heard.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Detention Officer
Marion County Superior Courts
Indianapolis, IN
04.2018 - 10.2018
- Monitored inmate activities to ensure safety and compliance with facility regulations.
- Conducted security checks and inspections of detention areas and inmate belongings.
- Assisted in the transportation of inmates between courtrooms and detention facilities.
- Documented incidents and maintained accurate records of daily activities and reports.
- Participated in conflict resolution strategies to de-escalate tense situations among inmates.
- Processed inmates by taking photographs and fingerprints.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Created and maintained positive relationships with inmates to build rapport and trust.
Flex Officer
Andy Frain Security
Plainfield, IN
05.2016 - 10.2018
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential security risks or breaches.
- Maintained accurate logs of daily activities and incident reports for management review.
- Provided exceptional customer service while interacting with clients and visitors on-site.
- Demonstrated flexibility when working under pressure, adapting quickly to changing circumstances without compromising security standards.
Transportation Security Officer
Transportation Security Administration, TSA
Plainfield, IN
08.2017 - 03.2018
- Conducted thorough baggage screening to identify prohibited items and ensure passenger safety.
- Implemented security protocols to maintain compliance with federal regulations and enhance efficiency.
- Monitored passenger flow at checkpoints, providing guidance to ensure smooth operations.
- Evaluated potential threats using advanced screening technology to safeguard transportation systems.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Performed pat-downs to look for unauthorized materials and weapons.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
Supervisor
Alimar Security
Indianapolis, IN
08.2015 - 01.2017
- Supervised daily operations, ensuring adherence to security protocols and standards.
- Trained and mentored new security personnel on procedures and best practices.
- Coordinated scheduling for security staff to optimize coverage and responsiveness.
- Evaluated staff performance, providing feedback to support professional growth and development.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
911 Dispatcher
Care Ambulance Service
Indianapolis, IN
07.2014 - 07.2015
- Operated multi-line phone systems to receive emergency calls and dispatch appropriate units.
- Assessed caller needs swiftly to prioritize response times and allocate resources effectively.
- Collaborated with law enforcement and emergency services to coordinate response efforts seamlessly.
- Provided critical information to first responders, enhancing situational awareness during emergencies.
- Utilized computer-aided dispatch systems for efficient tracking of units and incident management.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Read system maps and caller information, and documented details in system.
Education
No Degree - Intelligence Analysis
Indiana State University
Terre Haute, IN2020
Associate of Science - Homeland Security
Ivy Tech Community College of Indiana
Indianapolis, IN05.2018
Certificate of Technical Studies - Emergency Medical Technician- Basic
Central Nine Adult Learning Center
Greenwood, IN2015
Skills
Time management
First aid and safety
Behavior redirection
Client support
Client documentation
Relationship building
Disability awareness
Team collaboration
Crisis management
Progress documentation
Timeline
Direct Support Professional
CRF First Choice
06.2022 - Current
Detention Officer
Marion County Superior Courts
04.2018 - 10.2018
Transportation Security Officer
Transportation Security Administration, TSA
08.2017 - 03.2018
Flex Officer
Andy Frain Security
05.2016 - 10.2018
Supervisor
Alimar Security
08.2015 - 01.2017
911 Dispatcher
Care Ambulance Service
07.2014 - 07.2015
No Degree - Intelligence Analysis
Indiana State University
Associate of Science - Homeland Security
Ivy Tech Community College of Indiana
Certificate of Technical Studies - Emergency Medical Technician- Basic
Central Nine Adult Learning Center