Nic Swenson
Cedar Rapids,IA
Overview
14
14
years of professional experience
Work History
Account Servicing Analyst
BMO Bank N.A.
09.2017 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Devised and implemented processes and procedures to streamline operations.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Account Servicing Specialist
BMO Bank N.A.
06.2016 - 09.2017
- Reviewed risk analysis and financial data to prepare modification documents.
- Collaborated with internal and external customers to complete dozens or financial transactions on a daily basis.
- Tested and implemented process changes through internal web-based applications on a quarterly basis.
- Subject matter expert within position.
Account Modification Specialist
GE Capital
01.2010 - 06.2016
- Developed strong internal and external client relationships through consistent communication and attentive service.
- Collaborated with legal, risk, collections and various other departments to resolve issues, implement system and procedural improvements.
- Prepared financial documentation for a wide variety of platforms for various lease and loan product types.
- Assisted in the implementation of new web-based applications.
Education
Bachelor of Arts - Entrepreneurship And Small Business
University of Iowa
Iowa City, IA08.2008
Skills
- Analytical Thinking
- Team Collaboration and Leadership
- Documentation And Reporting
- Project Management
- System Analysis
- Process Improvements
- Multiple Priorities Management
- Workflow Analysis
- Compliance Analysis
- Strategic Planning
- Issue Identification
- Regulatory Compliance
Timeline
Account Servicing Analyst
BMO Bank N.A.
09.2017 - Current
Account Servicing Specialist
BMO Bank N.A.
06.2016 - 09.2017
Account Modification Specialist
GE Capital
01.2010 - 06.2016
Bachelor of Arts - Entrepreneurship And Small Business
University of Iowa