Nica Uscila

• Developed and implemented strategies to increase sales and profitability.
• Established key performance indicators (KPIs) to measure operational success and team effectiveness.
• Analyzed performance metrics to identify trends, driving informed decision-making for resource allocation.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

• Oversaw daily operations to ensure alignment with strategic objectives and company goals.
• Developed and implemented process improvements to enhance operational efficiency and productivity.
• Managed cross-functional teams, fostering collaboration to achieve project milestones and deliverables.
• Facilitated training sessions for staff, enhancing skill sets and promoting a culture of continuous improvement.
• Implemented budgetary controls, monitoring expenditures to optimize financial performance across departments.
• Cultivated relationships with stakeholders, ensuring open communication and alignment on strategic initiatives.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

• Trained new servers on menu knowledge and customer service protocols
• Facilitated onboarding sessions to ensure adherence to operational standards
• Developed training materials that enhanced server efficiency and service quality
• Mentored staff in upselling techniques to improve overall guest experience
• Assisted management in scheduling and resource allocation for peak service times
• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.

• Supervised daily operations, ensuring adherence to safety protocols and quality standards.
• Trained and mentored new team members on operational procedures and best practices.
• Coordinated shift schedules to optimize staffing levels and meet business demands.
• Conducted performance evaluations, providing constructive feedback to improve team output.
• Managed inventory levels, ensuring timely replenishment of supplies for uninterrupted service.
• Trained new employees and delegated daily tasks and responsibilities.

GPA: 4.0

• Dean's List [fall, spring - 2023,2024,2025]