Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jannica Joie Soriano

5320 Brookdale Drive North, Brooklyn Park,MN

Summary

Functional Testing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and processes. Able to follow instruction in a timely manner.

Overview

5
5
years of professional experience
1
1
Certification

Work History

EOL Technician

TESLA
Fremont, CA
09.2021 - Current
  • Performs work in diagnosis, repair, and service of Tesla electric vehicles just manufactured in Fremont factory.
  • Perform equipment inspections, adjustments and certifications.
  • Maintain records of time and materials.
  • Reports assembly and manufacturing anomalies requiring repeated repair.
  • Order shop supplies and parts.
  • Perform 99% other related duties as assigned.
  • Knowledge of: Methods, techniques, parts, tools and materials used in maintenance and repair of vehicles. Operation and maintenance of wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
  • Located and investigated production concerns and helped management implement corrective actions.

Customer Service Associate

Walgreens
San Mateo, CA
10.2020 - 09.2021
  • Helped 99% customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Boosted sales revenue by skillfully promoting diverse service options
  • Responded to customer calls and emails to answer questions about products and services
  • Executes excellent sales floor merchandising and selling
  • Maintained up-to-date knowledge of product and service changes

Cashier/Server

Panda Express
Las Vegas, NV
03.2019 - 10.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Managed over 50 customer calls per day. Increased sales by 10%

Direct Support Professional

Liza's Home
San Mateo, CA
01.2018 - 03.2019
  • Assisted disabled clients to support independence and well-being.
  • Maintained 99% clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance to staff.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.

Education

High School Diploma -

Saint Anthony School
Philippines
03.2010

Skills

  • Flexible and Adaptable
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Self-Motivated
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Attention to Detail
  • Organization and Time Management

Certification

CPT I (Certifies Phlebotomy Technician

Languages

Tagalog
English

Timeline

EOL Technician

TESLA
09.2021 - Current

Customer Service Associate

Walgreens
10.2020 - 09.2021

Cashier/Server

Panda Express
03.2019 - 10.2020

Direct Support Professional

Liza's Home
01.2018 - 03.2019

High School Diploma -

Saint Anthony School

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Jannica Joie Soriano