Jessica Coffey
Farmingdale,NY
Summary
Well-rounded professional administration assistant possessing excellent clerical and team support abilities. Skilled in scheduling meetings, appointments and organizing office operations. Punctual professional committed to satisfying patient needs and meeting office demands.
Overview
10
10
years of professional experience
Work History
Office Assistant
Nyu Langone
Bethpage, NY
07.2024 - Current
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Sorted and distributed incoming mail, dispersing it to the appropriate departments and personnel.
- Assisted in the development and implementation of office policies and procedures.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Maintained confidentiality of sensitive information and documents.
- Managed daily office operations and maintained a clean and efficient workspace.
- Answered phone calls and directed them to the appropriate personnel.
- Assisted with insurance verification processes and prepared documentation for billing purposes.
Senior Administrative Assistant
Stony Brook Medicine/Cardiology
Stony Brook, NY
05.2019 - 07.2024
- Responded to patient issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Established work procedures and schedules to organize the daily work of front desk staff.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Verified patient insurance eligibility and benefits prior to appointment.
- Received patient referrals and scheduled appointments accordingly.
Clinical Support Assistant
Stony Brook Medicine/Cardiology
Commack, NY
03.2018 - 05.2019
- Communicated with patients with compassion while keeping medical information private.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.
- Assisted with scheduling appointments for patients.
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Provided administrative support, including photocopying, faxing, and filing.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
Insurance Verification Specialist
Island Cardiovascular Associates
Smithtown, NY
03.2016 - 03.2018
- Collaborated with healthcare providers to communicate insurance coverage and authorization details.
- Ensured compliance with federal and state regulations regarding insurance verification.
- Updated patient and insurance data, and input changes into the company computer system.
- Identified discrepancies in the patient's insurance coverage or benefits, ensuring the accuracy of the data entered into the system.
- Resolved insurance related issues and discrepancies to prevent claim denials.
- Retained a strong understanding of medical terminology in an effort to better comprehend procedures.
- Utilized EMR systems for documenting verification processes.
- Instructed clients on the amounts covered under benefits plans in easy-to-understand terminology.
Insurance Claims Specialist
Sunrise Counseling Center
East Islip, NY
01.2015 - 03.2016
- Precisely calculated refunds, premiums, and adjustments.
- Reviewed patient insurance claims to ensure the accuracy and completeness of information.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Processed appeals on rejected or partially paid claims, including filing additional paperwork as needed.
- Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
- Reviewed denials, rejections, and underpayments from insurance carriers.
- Verified patient eligibility for medical claims and determined benefit coverage.
- Sent clinical request and missing information letters to obtain incomplete information.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06-2013
Skills
- Meeting planning
- Mail handling
- Scheduling
- Call handling
- Time management
- Office administration
- Insurance verification
- Insurance authorization
Timeline
Office Assistant
Nyu Langone
07.2024 - Current
Senior Administrative Assistant
Stony Brook Medicine/Cardiology
05.2019 - 07.2024
Clinical Support Assistant
Stony Brook Medicine/Cardiology
03.2018 - 05.2019
Insurance Verification Specialist
Island Cardiovascular Associates
03.2016 - 03.2018
Insurance Claims Specialist
Sunrise Counseling Center
01.2015 - 03.2016
High School Diploma -
Brentwood High School