Nicaury Rosario Duran
Woodhaven,NY
Summary
Dedicated, courteous, and approachable professional with a proactive work ethic. Committed to delivering top-notch customer service and optimizing operational efficiency in alignment with company guidelines. Demonstrates a knack for rapid comprehension and comprehensive knowledge acquisition across all facets of a business. Actively pursuing a sales position to proficiently meet customer requirements and resolve concerns through the organization\'s offerings.
Overview
10
10
years of professional experience
Work History
Retail Sales Representative
Ca Ferolie
04.2023 - Current
- Continuously monitored competitor offerings to supply detailed product comparisons.
- Enhanced customer approval through outstanding product insight and tailored advice.
- Drove higher transactions via personalized purchasing suggestions.
- Tracked promotional offers, analyzed sales developments, and reviewed payment standards.
- Contributed to team efforts in surpassing sales targets and ensuring exceptional service delivery.
- Generated brand awareness and positive product impressions to increase sales.
- Employed consultative sales methods to identify customer requirements.
- Enhanced financial performance of the store by continuously achieving and exceeding sales benchmarks through skilled upselling methods.
- Employed effective engagement tactics to convert undecided shoppers into committed buyers.
- Cultivated positive atmosphere during team sessions.
Sale and Customer Services
Agencia de Envío Internacional
09.2020 - 03.2023
- Managed phone calls, money transfers, and utility bill payments.
Superintendent Secretary
Oak Tree Management, Inc.
10.2017 - 07.2020
- Answer tenant related calls.
- Responsible for incoming and outgoing emails and faxes for Superintendent
- Managed scheduling using Outlook Calendar effectively.
- Interact with real estate agencies while developing better interpersonal skills.
Cashier Trainer
Food Emporium
01.2016 - 09.2017
- Implemented teaching strategies aimed at improving overall service quality.
- Ensure precise charging of scanned merchandise.
- Ensured cleanliness and organization of workplace setups.
- Addressed and clarified customer concerns.
Secretary
Medical Office
01.2015 - 01.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Utilized Microsoft Excel and Outlook for efficient data organization and correspondence management.
Education
High School - Business Management
Internacional High School
01.2018
Skills
- Excellent communication skills
- Adaptability
- Organized
- Reliable
- Multi-tasker
- Problem solving
- Attention to detail
- Sales
- Critical thinking
- Excellent PC skills
- Communication and teamwork skills
- Great time management
- Team work
- Marketing
- Collaboration
- Customer Service
Languages
Spanish and english
Native or Bilingual
Timeline
Retail Sales Representative
Ca Ferolie
04.2023 - Current
Sale and Customer Services
Agencia de Envío Internacional
09.2020 - 03.2023
Superintendent Secretary
Oak Tree Management, Inc.
10.2017 - 07.2020
Cashier Trainer
Food Emporium
01.2016 - 09.2017
Secretary
Medical Office
01.2015 - 01.2016
High School - Business Management
Internacional High School