Nicaury Rosario Duran
Woodhaven,NY
Summary
Dedicated, courteous, and approachable professional with a proactive work ethic. Committed to delivering top-notch customer service and optimizing operational efficiency in alignment with company guidelines. Demonstrates a knack for rapid comprehension and comprehensive knowledge acquisition across all facets of a business. Actively pursuing a sales position to proficiently meet customer requirements and resolve concerns through the organization\'s offerings.
Overview
10
10
years of professional experience
Work History
Retail Sales Representative
Ca Ferolie
New York, NY
04.2023 - Current
- Continuously monitored competitor offerings to supply detailed product comparisons.
- Enhanced customer approval through outstanding product insight and tailored advice.
- Drove higher transactions via personalized purchasing suggestions.
- Tracked promotional offers, analyzed sales developments, and reviewed payment standards.
- Contributed to team efforts in surpassing sales targets and ensuring exceptional service delivery.
- Generated brand awareness and positive product impressions to increase sales.
- Employed consultative sales methods to identify customer requirements.
- Enhanced financial performance of the store by continuously achieving and exceeding sales benchmarks through skilled upselling methods.
- Employed effective engagement tactics to convert undecided shoppers into committed buyers.
- Cultivated positive atmosphere during team sessions.
Sale and Customer Services
Agencia de Envío Internacional
New York
09.2020 - 03.2023
- Managed phone calls, money transfers, and utility bill payments.
Superintendent Secretary
Oak Tree Management, Inc.
New York, NY
10.2017 - 07.2020
- Answer tenant related calls.
- Responsible for incoming and outgoing emails and faxes for Superintendent
- Managed scheduling using Outlook Calendar effectively.
- Interact with real estate agencies while developing better interpersonal skills.
Cashier Trainer
Food Emporium
New York, NY
01.2016 - 09.2017
- Implemented teaching strategies aimed at improving overall service quality.
- Ensure precise charging of scanned merchandise.
- Ensured cleanliness and organization of workplace setups.
- Addressed and clarified customer concerns.
Secretary
Medical Office
New York, NY
01.2015 - 01.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Utilized Microsoft Excel and Outlook for efficient data organization and correspondence management.
Education
High School - Business Management
Internacional High School
01.2018
Skills
- Excellent communication skills
- Adaptability
- Organized
- Reliable
- Multi-tasker
- Problem solving
- Attention to detail
- Sales
- Critical thinking
- Excellent PC skills
- Communication and teamwork skills
- Great time management
- Team work
- Marketing
- Collaboration
- Customer Service
Languages
Spanish and english
Native or Bilingual
Timeline
Retail Sales Representative
Ca Ferolie
04.2023 - Current
Sale and Customer Services
Agencia de Envío Internacional
09.2020 - 03.2023
Superintendent Secretary
Oak Tree Management, Inc.
10.2017 - 07.2020
Cashier Trainer
Food Emporium
01.2016 - 09.2017
Secretary
Medical Office
01.2015 - 01.2016
High School - Business Management
Internacional High School