NICCOLE NILSON
Hospitality & Restaurant Operations Professional
Carrollton,TX
Summary
Hospitality professional with extensive experience in high-volume breakfast, brunch, and fine dining environments. Known for leading service flow, supporting team performance, and delivering exceptional daytime guest experiences during peak operations. Skilled in anticipating guest needs, resolving challenges professionally, and driving revenue through strategic upselling and personalized service. Trusted by leadership to uphold service standards, coordinate team execution, and maintain operational excellence. Seeking a supervisory or management opportunity within a breakfast or lunch-focused restaurant environment.
Overview
4
4
years of professional experience
Work History
Fine Dining Server
Tande Thai
09.2025 - Current
- Deliver refined, anticipatory service in a modern fine dining environment featuring premium steak and seafood selections.
- Execute precise course pacing and seamless table transitions to maintain elevated dining standards.
- Drive sales through strategic upselling of premium proteins, specialty cocktails, and curated wine selections.
- Anticipate guest needs with discretion and professionalism, creating personalized, high-touch dining experiences.
Bartender | Barista | Server
Snooze AM Eatery
10.2024 - 09.2025
- Cross-trained in bar, espresso, and full-service dining roles during high-volume peak shifts.
- Crafted specialty cocktails and espresso beverages with speed, accuracy, and presentation excellence.
- Maintained smooth service flow by proactively supporting team members and adapting quickly to operational demands.
Server
Fish City Grill
05.2024 - 03.2025
- Delivered polished, attentive service in a high-volume seafood restaurant while maintaining strong guest satisfaction.
- Coordinated table pacing and guest interactions to ensure smooth service flow and elevated dining experiences.
- Recognized by management and guests for professionalism, consistency, and strong team collaboration.
Catering Captain | Group Dining Lead | Server
Uncle Julio’s
09.2021 - 05.2024
- Delivered exceptional service for large-party and corporate dining experiences.
- Managed table flow and guest interactions to ensure seamless, high-quality service during busy shifts.
- Memorized guest preferences and provided personalized recommendations to enhance satisfaction and repeat visits.
- Served as a key point of contact between management, kitchen, and service staff to maintain operational efficiency.
- Recognized for professionalism, attention to detail, and ability to deliver premium guest experiences in fast-paced environments.
Education
Foothill College
Los Altos, CASkills
- Guest Experience Leadership
- Shift management
- Understanding of upscale service standards
- Service Flow & Table Management
- Conflict Resolution & Guest Recovery
- Staff Collaboration & Communication
- Cross-Functional Teamwork (Bar, Service, Kitchen)
- Operational Efficiency & Service Timing
Timeline
Fine Dining Server
Tande Thai
09.2025 - Current
Bartender | Barista | Server
Snooze AM Eatery
10.2024 - 09.2025
Server
Fish City Grill
05.2024 - 03.2025
Catering Captain | Group Dining Lead | Server
Uncle Julio’s
09.2021 - 05.2024
Foothill College