Erika Steiner
Woodland Hills,USA
Summary
Dynamic, poised, and service-obsessed hospitality professional with over 15 years of proven success in luxury fine dining environments. Renowned for delivering unforgettable guest experiences, leading high-performance teams, and elevating service standards. Combines a deep knowledge of food & wine pairings with an instinct for guest needs—creating moments that exceed expectations every time.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Superba Food + Bread
Calabasas, CA
02.2025 - Current
- Curated exceptional guest experiences in a trendy, upscale setting with high-profile clientele.
- Delivered seamless wine service and pairing recommendations, contributing to increased table spend.
- Resolved issues proactively, consistently earning guest compliments and repeat visits.
Head Server and Floor Manager
North Side Grill
Hanalei, HI
10.2018 - 11.2024
- Supervised server staff and simultaneously served personal section of tables.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Fine Dining Server
Merriman’s
Honolulu, HI
02.2016 - 10.2019
- Delivered impeccable service at one of Honolulu’s premier dining destinations.
- Collaborated closely with sommeliers to craft refined pairing experiences.
Server
Duke’s Kauai
Lihue, HI
04.2013 - 02.2017
- Mastered high-volume service while maintaining elegance and composure.
- Trained new hires on service flow, guest etiquette, and POS systems.
- Praised by management for reliability and guest satisfaction scores.
Server
The Hanalei Dolphin
Hanalei, HI
03.2008 - 03.2013
- Delivered high-touch hospitality in a fast-paced waterfront setting.
- Accurately handled high-value transactions and guest concerns with ease.
- Known for cultivating regulars and creating meaningful guest connections.
Education
Bachelor Of Science - Nursing
Kauai Community College
Lihue, HI05.2018
Skills
- Elevated Guest Experience Design
- Fine Dining & Wine Pairing Expertise
- Conflict Resolution with Tact
- Leadership & Staff Mentorship
- POS & High-Volume Table Management
- Attention to Detail Under Pressure
- Upselling & Revenue Optimization
- Calm, Classy, and Composed Service
Certification
- CPR / AED Certified
- TIPS
- ServSafe Food Handler Certification
Timeline
Fine Dining Server
Superba Food + Bread
02.2025 - Current
Head Server and Floor Manager
North Side Grill
10.2018 - 11.2024
Fine Dining Server
Merriman’s
02.2016 - 10.2019
Server
Duke’s Kauai
04.2013 - 02.2017
Server
The Hanalei Dolphin
03.2008 - 03.2013
Bachelor Of Science - Nursing
Kauai Community College