Overview
Work History
Education
Skills
Languages
Timeline
Generic

Niccole Anne C. Villena

Sacramento,CA

Overview

10
10
years of professional experience

Work History

Sales Development Representative

ICE Mortgage Technology
01.2021 - 12.2024
  • Collaborate cross-functionally with Account Executives and Relationship Managers to develop creative solutions for engaging potential prospects without access to Encompass software.
  • Executed 25+ daily outbound calls and 25+ emails, contributing to lead generation and client engagement goals.
  • Successfully cross-sold our entire product line, educating prospects on the seamless integration of our solutions.
  • Identified and researched potential customers, engaging with prospects through various channels, including incoming calls, web leads, and social media.
  • Assessed and prioritized leads, determining which prospects were most likely to convert into customers and were ready for sales conversations.
  • Effectively handed off qualified leads to Account Executives or Relationship Managers based on territories
  • Contributed $250,000 in sales during the first quarter.

Lead Development Representative

Ellie Mae
08.2018 - 01.2021
  • Managed inbound leads from potential prospects expressing interest in Encompass software, whether through calls or website inquiries.
  • Ensured Salesforce records were clean by removing duplicates, merging accounts, and identifying out-of-business entries.

Leasing Consultant

R.W. Zukin
05.2018 - 08.2018
  • Greet potential renters, provide tours of vacant apartments, and explain pricing details.
  • Serve as a liaison between potential tenants, current residents, landlords, and property management companies.
  • Explain pricing, lease terms, and assist in processing rental applications.
  • Negotiate lease renewals to retain existing tenants.

Waitress/Server/Host

Mizuki Sushi
05.2015 - 05.2018
  • Served food, beverages, including sodas and alcoholic drinks.
  • Accurately took and memorized customer orders.
  • Answered take-out phone calls and provided assistance.
  • Greeted customers with enthusiasm and delivered high-quality customer service.

Education

Business Administration

American River College
Sacramento, CA

Certificate of Completion - Medical Assistant

Kaplan College
Stockton, CA
05-2011

Skills

  • Customer Service
  • Adaptability
  • Effective Communication
  • Liaise
  • SharePoint
  • Salesforce
  • Microsoft Office
  • Microsoft Teams
  • Microsoft EXCEL
  • Slack
  • Zoom
  • Oracle
  • Time Management
  • ServiceNow

Languages

Tagalog
Native or Bilingual

Timeline

Sales Development Representative

ICE Mortgage Technology
01.2021 - 12.2024

Lead Development Representative

Ellie Mae
08.2018 - 01.2021

Leasing Consultant

R.W. Zukin
05.2018 - 08.2018

Waitress/Server/Host

Mizuki Sushi
05.2015 - 05.2018

Business Administration

American River College

Certificate of Completion - Medical Assistant

Kaplan College

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Niccole Anne C. Villena