Niccole Anne C. Villena
Sacramento,CA
Overview
10
10
years of professional experience
Work History
Sales Development Representative
ICE Mortgage Technology
Pleasanton, CA
01.2021 - 12.2024
- Collaborate cross-functionally with Account Executives and Relationship Managers to develop creative solutions for engaging potential prospects without access to Encompass software.
- Executed 25+ daily outbound calls and 25+ emails, contributing to lead generation and client engagement goals.
- Successfully cross-sold our entire product line, educating prospects on the seamless integration of our solutions.
- Identified and researched potential customers, engaging with prospects through various channels, including incoming calls, web leads, and social media.
- Assessed and prioritized leads, determining which prospects were most likely to convert into customers and were ready for sales conversations.
- Effectively handed off qualified leads to Account Executives or Relationship Managers based on territories
- Contributed $250,000 in sales during the first quarter.
Lead Development Representative
Ellie Mae
Pleasanton, CA
08.2018 - 01.2021
- Managed inbound leads from potential prospects expressing interest in Encompass software, whether through calls or website inquiries.
- Ensured Salesforce records were clean by removing duplicates, merging accounts, and identifying out-of-business entries.
Leasing Consultant
R.W. Zukin
Palo Alto, CA
05.2018 - 08.2018
- Greet potential renters, provide tours of vacant apartments, and explain pricing details.
- Serve as a liaison between potential tenants, current residents, landlords, and property management companies.
- Explain pricing, lease terms, and assist in processing rental applications.
- Negotiate lease renewals to retain existing tenants.
Waitress/Server/Host
Mizuki Sushi
Citrus Heights, CA
05.2015 - 05.2018
- Served food, beverages, including sodas and alcoholic drinks.
- Accurately took and memorized customer orders.
- Answered take-out phone calls and provided assistance.
- Greeted customers with enthusiasm and delivered high-quality customer service.
Education
Business Administration
American River College
Sacramento, CACertificate of Completion - Medical Assistant
Kaplan College
Stockton, CA05-2011
Skills
- Customer Service
- Adaptability
- Effective Communication
- Liaise
- SharePoint
- Salesforce
- Microsoft Office
- Microsoft Teams
- Microsoft EXCEL
- Slack
- Zoom
- Oracle
- Time Management
- ServiceNow
Languages
Tagalog
Native or Bilingual
Timeline
Sales Development Representative
ICE Mortgage Technology
01.2021 - 12.2024
Lead Development Representative
Ellie Mae
08.2018 - 01.2021
Leasing Consultant
R.W. Zukin
05.2018 - 08.2018
Waitress/Server/Host
Mizuki Sushi
05.2015 - 05.2018
Business Administration
American River College
Certificate of Completion - Medical Assistant
Kaplan College