Niccole "Nikki" Galloway
Hillsboro,IN
Summary
Proficient in operations oversight and customer service excellence. Skilled in decision-making and budget management, delivering impactful results in fast-paced environments. Prepared to leverage experience to optimize operational performance and elevate customer experiences.
Overview
18
18
years of professional experience
Work History
Admissions Operations Manager
Wabash College
Crawfordsville, IN
11.2016 - Current
- Streamlined operational processes, enhancing efficiency and reducing turnaround times.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated regular team meetings to align goals and address challenges proactively within operations.
Office Manager
Lerkins Billing & Consulting
Crawfordsville, IN
09.2008 - 11.2016
- Streamlined office operations to enhance workflow efficiency across departments.
- Managed scheduling and coordinated meetings for executive leadership team.
- Oversaw vendor relationships, ensuring compliance with service agreements and quality standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Education
High School Diploma -
Southmont High School
Crawfordsville05-1999
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Staff training
- Staff management
- Project management
- Operations oversight
- Invoice Processing
- Budget development and management
- Forecasting and scheduling
- Performance evaluations
Timeline
Admissions Operations Manager
Wabash College
11.2016 - Current
Office Manager
Lerkins Billing & Consulting
09.2008 - 11.2016
High School Diploma -
Southmont High School