Michelle Mallar

Developed and maintained strong relationships with key clients such as doctors, case managers and other third party companies, ensuring long-term partnerships and repeat business opportunities while maintaining an efficient admission process for everyone involved.

Provided exceptional customer service during phone and email interactions with doctors, case managers, healthcare liaisons, prospective patients and their families, addressing concerns promptly and professionally. Confirmed all insurance benefits met standards of admissions as dictated by policy. Collaborated with admissions team to develop and implement strategies to improve admissions process.

Supported admissions team in achieving census goals by serving as point of contact throughout admissions process during weekends. Led tours of facility for families of potential residents and provided exceptional customer service when handling phone calls from hospital personnel and family members seeking information about the facility's programs.

Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution and delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk and engaging in pleasant conversations while managing check-in process.

Demonstrated excellent time management skills in the handling of multiple simultaneous tasks, prioritizing responsibilities to ensure timely completion; and contributed to overall clinical success through proactive identification of areas for improvement within record-keeping operations.

• Supported emotional well-being of residents by providing emotional support, companionship, organizing and leading diverse activities such as arts, crafts, games, and outings to improve their quality of life.