Niccolo Nievera
Las Vegas
Overview
4
4
years of professional experience
Work History
Front Office Supervisor
Wynn Las Vegas
Las Vegas, NV
08.2025 - Current
- Supervised the daily duty shifts and supported management in department’s front and back office operations
- Resolved guest challenges and special requests within limits of authority and empowerment
- Ensured all guest and employee interactions are in accordance to Forbes 5-Star standards, as well as coached/counseled employees as needed
- Actively promoted and used company core values to lead by example
- Accurately completed checklists and reports, as well as passed down appropriate information
Front Desk Representative
Wynn Las Vegas
Las Vegas, NM
06.2024 - 08.2025
- Efficiently completed arrival/departure transactions of hotel guests utilizing Forbes 5-Star standard guest service in a five-star luxury integrated resort
- Acted as Head Cashier Relief, conducting daily reports and ensuring all guest room credit accounts are in good standing
- Tasked to train new hires, ensuring all company policies, procedures, and expectations were met
Front Desk Agent
Sunset Marquis Hotel
West Hollywood, CA
01.2024 - 06.2024
- Completed all arrival/departure transactions in an efficient and timely manner while providing excellent guest service
- Facilitated reservations for all VIP guests, ensuring all requests and needs were met to provide a seamless experience
- Prepared next day arrivals, ensuring all requests and amenities were set, including all repeat guest preferences
Casino Services Agent - Casino Marketing
The Venetian Resort
Las Vegas, NV
01.2023 - 01.2024
- Thrived in fast-paced, high-pressure work environments by managing multiple tasks and priorities simultaneously by supporting casino executives with reservation requests for high-end VIP guests
- Developed and strengthened decision-making skills by analyzing gaming data for casino comps
Suite Reservations Agent
The Venetian Resort
Las Vegas, NV
04.2022 - 01.2023
- Strengthened people and communication skills by answering heavy phone calls assisting guests with booking and modifying hotel reservations in a fast-paced, high volume work environment
- Accumulated an average of over $105K in revenue for the company every month from July 2022 - December 2022 by consistently taking calls and upselling high-end suites
Education
Master of Science - Hotel Administration
University of Nevada, Las Vegas
Las Vegas, NV12.2026
Bachelor of Arts - Film
University of Nevada, Las Vegas
Las Vegas, NV05.2023
Skills
- Microsoft Office Suite
- Property Management Systems
- Forbes Trained
- Cash Handling
- Decision-Making
- Detail-Oriented
- Leadership
- Organization
- Personable
- Time Management
- Written & Verbal Communication
Accomplishments
- Employee of the Month (November 2024)
- Team Member of the Week (December 2022)
Timeline
Front Office Supervisor
Wynn Las Vegas
08.2025 - Current
Front Desk Representative
Wynn Las Vegas
06.2024 - 08.2025
Front Desk Agent
Sunset Marquis Hotel
01.2024 - 06.2024
Casino Services Agent - Casino Marketing
The Venetian Resort
01.2023 - 01.2024
Suite Reservations Agent
The Venetian Resort
04.2022 - 01.2023
Master of Science - Hotel Administration
University of Nevada, Las Vegas
Bachelor of Arts - Film
University of Nevada, Las Vegas