Humble Front Office Supervisor with seven years of experience and comprehensive understanding of leading through example. Successful at calmly multitasking during high-demand situations and streamlining processes without steamrolling functionality.
Hi, I’m
Sarah Beth Terry
Louisville,KY
Summary
Overview
13
years of professional experience
Work History
Advanced ENT And Allergy
Front Office Supervisor
02.2020 - Current
Job overview
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Monitored customer service trends and provided insights to management team for further improvement.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Standardized office structures and processes to promote collaboration and increased performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, prepared, and delivered reports to various departments.
- Delivered performance reviews, recommending additional training or advancements.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Advanced ENT And Allergy
Front Desk Receptionist
02.2016 - 02.2020
Job overview
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled, coordinated and confirmed appointments and meetings.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new team members on company procedures, customer service and issue resolution.
- Scheduled office meetings and client appointments for staff teams.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Completed all tasks in compliance with company policies and procedures.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected room deposits, fees, and payments.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained confidentiality of sensitive data to protect customer and business information.
Oldham County Fiscal Court
Supervisor
05.2010 - 09.2017
Job overview
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Monitored pool area for violations and potential hazardous situations.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Assisted in organizing and implementing recreational activities and programs.
- Directed and oversaw maintenance records and incident reports.
Pitt Academy
Teacher's Assistant
05.2015 - 01.2016
Job overview
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Created lessons and online testing materials to facilitate remote learning.
- Grant Writing
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Incorporated multiple types of teaching strategies into classroom.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Western Kentucky UniversityBowling Green, KY
Associate of Science from Education of Individuals With Multiple Disabilities
05.2014
University Overview
South Oldham High SchoolCrestwood, KY
High School Diploma
06.2011
University Overview
Skills
- Conflict Management
- Organization and Planning
- Staff Management
- Oral and Writing Communication
- Front Office Management
- Workflow Optimization
- Employee Relationships
- Microsoft Office Suite
- Operations Management
- Account Reconciliation
- Coaching and Training
- Customer Service
- Facility Inspections
- Electronic Medical Records Management
- Financial Reporting
- Employee Programs
- Medical Billing and Coding
- HIPAA Guidelines
- Facility Oversight
Timeline
Front Office Supervisor
Advanced ENT And Allergy
02.2020 - Current
Front Desk Receptionist
Advanced ENT And Allergy
02.2016 - 02.2020
Teacher's Assistant
Pitt Academy
05.2015 - 01.2016
Supervisor
Oldham County Fiscal Court
05.2010 - 09.2017
Western Kentucky University
Associate of Science from Education of Individuals With Multiple Disabilities
South Oldham High School
High School Diploma
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