Nichaela Commisso
Newark,NY
Summary
Dedicated First Assistant Manager committed to running efficient and highly successful operations. Brings proven expertise in team leadership, management, and training. Focused on increasing productivity and quality with forward-thinking and adaptable mindset.
Overview
7
7
years of professional experience
Work History
First Assistant Manager
Maurices
Macedon, NY
09.2022 - Current
- Responsible for being a service leader in the store by leading store team members to deliver a consistent brand experience and provide excellent service to all customers.
- Contributes to the achievement of stores sales goals, visual brand expectations and execution of store operations. Partners with the store leader in recruiting, hiring, developing, and scheduling store associates.
- Building an Authentic Connection: Connect with every customer in a genuine way and delivering a welcoming first moment.
- Setting daily goals, determining and assigning tasks, and motivating the team
- Supporting the development of the team by coaching and providing timely open, honest, and direct feedback.
One-On-One Aide
Marcus Whitman Central Sch Dis
Rushville, NY
12.2021 - 06.2022
- Offered students personalized educational, behavioral and emotional support.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Supplied one-on-one attention to each student during group activities.
- Planned and led activities to develop students' physical, emotional and social growth.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Applied positive reinforcement to redirect negative behaviors.
- Disciplined children when needed by enforcing consequences and informing other staff and parents.
- Cleaned and organized classrooms, materials and supplies.
- Graded assignments and tests and documented results into filing systems.
Waitress
FF Thompson Health
Canandaigua, NY
03.2021 - 02.2022
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated effectively with nursing staff regarding patients food allergies and dietary restrictions.
- Safeguarded patient privacy with strict adherence to HIPAA protocols
- Handled food safely and kept spaces clean to protect patients from foodborne illness and maintain proper sanitation.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Exceeded patients satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and patients to find workable solutions.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Stocked server areas with supplies before, during and after shifts.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Entered customer food orders into computer system.
Dock Worker
Pelican Point Marina
Rushville, NY
05.2017 - 09.2021
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Responded to questions about local area and company services.
- Activated fuel pumps to fill fuel tanks of boats with gasoline.
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
- Processed average of 50 transactions each day to keep workflows moving smoothly.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Associate of Science - Physical Education
Finger Lakes Community College
Canandaigua, NY12.2021
High School Diploma -
Marcus Whitman High School
Rushville, NY06.2019
Some College (No Degree) - Exercise Science
SUNY Potsdam
Potsdam, NYSkills
- Self-Motivated
- Friendly, Positive Attitude
- Personable
- Evaluation and Constructive Feedback
- Staff Training and Development
- Team Collaboration
- Supervision & Leadership
- Decision-making capabilities
- Task Delegation
- First Aid, CPR
Reference
- Alicia Tribotte (585)-545-1976 (Professional)
- Chelsea Goodnough (585)-690-2675 (Professional)
- Greg O'Connor (585)-737-0473 (Character)
- Nancy Crume (585)-733-2306 ( Character)
Timeline
First Assistant Manager
Maurices
09.2022 - Current
One-On-One Aide
Marcus Whitman Central Sch Dis
12.2021 - 06.2022
Waitress
FF Thompson Health
03.2021 - 02.2022
Dock Worker
Pelican Point Marina
05.2017 - 09.2021
Associate of Science - Physical Education
Finger Lakes Community College
High School Diploma -
Marcus Whitman High School
Some College (No Degree) - Exercise Science
SUNY Potsdam
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