Nichcole Taylor
Forrest City,AR
Summary
An oriented team player with strong Organizational skills that require the ability to handle multiple projects with accurate results. Knowledgeable and dedicated customer service professional with extensive experience in the customer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Computer Program Systems Inc.
02.2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Participated in team meetings and training sessions to stay informed about product updates and changes
Customer Service Representative
Teleperformance USA
05.2022 - 06.2022
- Out of 6 month I have accomplished so much, most important part is to embrace most important part is to embrace the quality and confidence that you have provided the end of the day.
Education
Associate of Applied Science - Health Sciences-Medical Office And Billing Special
Ultimate Medical Academy
9309 N Florida Ave #100, Tampa, FL 3361206.2022
Skills
- Health Information Technology Fundamentals
- Operations and Patient Safety for Healthcare IT
Staff
- Critical Role of IT Support Staff in Healthcare
Certification
Health Information Technology Fundamentals- Johns Hopkins University -July 20, 2023 .
Operations and Patient Safety for Healthcare IT
Staff- Johns Hopkins University -July 20, 2023
The Critical Role of IT Support Staff in Healthcare - Johns Hopkins University -May 25, 2023
Timeline
Customer Service Representative
Computer Program Systems Inc.
02.2023 - Current
Customer Service Representative
Teleperformance USA
05.2022 - 06.2022
Associate of Applied Science - Health Sciences-Medical Office And Billing Special
Ultimate Medical Academy
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