David Riley
Aurora,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental
Denver, CO
05.2023 - Current
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Processed customer reservations and payments.
- Utilized computer software systems for tracking transactions and updating customer profiles.
- Assisted customers in selecting appropriate car models based on their needs.
- Resolved customer complaints in a timely manner.
Executive Patient Ambassador
National Jewish Health
Denver, CO
04.2022 - 05.2023
- Responsible for Out-of-State Patient Program scheduling for 10 specialty physicians.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Provided education materials to patients regarding health maintenance topics such as nutrition, exercise and disease prevention.
- Provided emotional support to family members of hospitalized or critically ill patients.
- Collaborated with clinical and administrative staff to meet patient needs.
Medical Office Trainer
HCA Ambulatory Surgery Center Division
Denver, CO
06.2021 - 04.2022
- Business Trainer for 4-6 Ambulatory Surgery Centers under HCA, including medical records, patient scheduling, patient check-ins, and insurance verification.
- Coordinated with insurance companies to verify coverage for patient's colonoscopy and endoscopy procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Assisted with the facilitation of EMR system implementation for 2 Ambulatory centers.
Patient Access Team Lead
Medical Center Of Aurora
Aurora, CO
10.2019 - 06.2021
- Responsible for ensuring that appropriate resources are available at all times.
- Developed strategic plans for improving operational performance through effective use of technology.
- Provided leadership and guidance to Patient Access staff.
- Monitored billing processes to ensure accuracy of information entered into system databases.
- Managed patient registration activities including verifying insurance eligibility, collecting co-pays and deductibles and scheduling appointments.
Education
Master of Science - Health Informatic - Digital Health
University of Denver
Denver, CO06-2025
Bachelor of Science - Healthcare Management
Metropolitan State University of Denver
Denver, CO05-2017
Skills
- Data Collection
- Scheduling
- Information Security/Technology
- Project management abilities
- Training & Development
- Analytical and Critical Thinking
- Experience with EHR systems: Encircle, Athena Health, AdvantX, Allscripts, and EZ Chart, Tempus, and EMR
- Risk Assessment
- Smart Devices
- GAP Analysis
Websites
Timeline
Customer Service Representative
Hertz Car Rental
05.2023 - Current
Executive Patient Ambassador
National Jewish Health
04.2022 - 05.2023
Medical Office Trainer
HCA Ambulatory Surgery Center Division
06.2021 - 04.2022
Patient Access Team Lead
Medical Center Of Aurora
10.2019 - 06.2021
Master of Science - Health Informatic - Digital Health
University of Denver
Bachelor of Science - Healthcare Management
Metropolitan State University of Denver
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