Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichelle Brown

Austin,TX

Summary

Results-driven banking professional with 5 years of experience in operations, specializing in process optimization, risk controls, and performance improvement. Proven leadership skills with the ability to guide teams, drive accountability, and foster a high-performance culture while ensuring regulatory compliance in fast-paced financial environments.

Overview

5
5
years of professional experience
2018
2018
years of post-secondary education

Work History

Operations Manager

JPMorgan Chase
Austin, TX
02.2025 - Current
  • Managed daily branch operations, ensuring compliance, controls, and risk mitigation
  • Lead and developed a staff of 15, driving performance at a high impact branch, coaching to engagement, and service excellence
  • Monitored metrics and implemented process improvements to enhance efficiency and customer experience

Associate Banker - Float

JPMorgan Chase
Austin, TX
06.2024 - 02.2025
  • Provided banking support across multiple branches, adapting quickly to staffing needs
  • Delivered customer service by handling transactions, account openings, and product education
  • Supported branch operations, ensuring compliance and meeting sales/service goals

Associate Banker ME

JPMorgan Chase
Pittsburgh, PA
01.2023 - 06.2024
  • Supported new market growth by onboarding clients and opening accounts
  • Delivered personalized service and educated customers on banking products
  • Assisted branch operations and ensured compliance with policies and procedures

Senior Deposit Maintenance Specialist

Bank of Hawaii
Kapolei, HI
07.2021 - 12.2022
  • Maintained and updated deposit accounts, ensuring accuracy and compliance
  • Resolved complex account issues and supported escalations
  • Reviewed transactions and controls to mitigate risk and improve processes

Call Center Team Lead

Bank of Hawai'i
Kapolei, HI
01.2021 - 07.2021
  • Led and coached call center team to meet KPIs and service goals
  • Ensured compliance, monitored operations, and handled escalations
  • Drove performance improvements through data and process optimization

Education

High School Diploma -

Kapolei High School
Kapolei, HI

Skills

  • Leadership
  • Auditing
  • Compliance
  • Analytics
  • Coaching
  • Operations

Timeline

Operations Manager

JPMorgan Chase
02.2025 - Current

Associate Banker - Float

JPMorgan Chase
06.2024 - 02.2025

Associate Banker ME

JPMorgan Chase
01.2023 - 06.2024

Senior Deposit Maintenance Specialist

Bank of Hawaii
07.2021 - 12.2022

Call Center Team Lead

Bank of Hawai'i
01.2021 - 07.2021

High School Diploma -

Kapolei High School
Nichelle Brown