Nichelle Cruz
Operations/Project Manager
Oakland Gardens,NY
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Strong organizational and communication skills. Positive attitude and commitment to customer satisfaction. Results-driven candidate with successful track record in Administrative/Managerial positions. Adept at handling multiple projects and prioritizing tasks. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Language
Work History
COI Specialist/Collections Agent
Namdar Realty
04.2019 - 04.2020
- Created and Maintained Client accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted delinquent accounts and negotiated payment plans.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Developed and documented collection procedures and policies to comply with government regulations.
- Maintained accurate ledger of customer accounts, payments and payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Prepared and submitted legal documents to initiate court proceedings.
- Responded to customer inquiries and provided account details.
Assistant Property Manager
America Realty
09.2016 - 01.2018
- Property Manage and collect rent for over 20 buildings
- Initiate Evictions for delinquent tenants
- Provide customer service, answer phone calls and emails.
- Assist clients with finding their new home
- Maintain and File office paperwork
Department Lead/Customer Service Representative
Crate and Barrel
09.2015 - 02.2017
- Train/Develop departments such as Design Team, Customer Service, Sales & Merchandising to company standard.
- Operate POS system, cashier.
- Handling each individual customer with time and care by acting as their personal shopper, creating gift and wedding registries, schedule furniture deliveries and replacements, place customer orders.
- Managed customer service inquiries.
- Analyze Profit/Loss report to coordinate sales strategies quarterly.
Cashier/Merchandising Team Member
Party City
04.2012 - 10.2015
- Maintained positive customer relations and ensured positive customer experience
- Operate POS system
- Train new employees
- Preform Inventory count
Education
Masters - Strategic Management
St. John’s University
QueensBS - Business Management, International Business
St. John’s University
Queens, NYSkills
Proficient in Microsoft Office (Excel, Power Point, Word, Outlook
Websites
Timeline
COI Specialist/Collections Agent
Namdar Realty
04.2019 - 04.2020
Assistant Property Manager
America Realty
09.2016 - 01.2018
Department Lead/Customer Service Representative
Crate and Barrel
09.2015 - 02.2017
Cashier/Merchandising Team Member
Party City
04.2012 - 10.2015
Masters - Strategic Management
St. John’s University
BS - Business Management, International Business
St. John’s University
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