Nichelle Gray
Guyton,GA
Summary
Experienced with customer interaction, ensuring all guests feel welcomed and valued. Utilizes organizational skills to maintain smooth front desk operations and handle multiple tasks simultaneously. Track record of effective communication and problem-solving in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Front Desk Representative
Empire Gym
01.2022 - 04.2024
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Monitored inventory levels of office supplies, maintaining adequate stock without excess expenditure.
- Maintained clean and organized front desk areas to uphold polished company image.
Sales Lead
Palm Beach Tan
02.2023 - 02.2024
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Set and achieved company defined sales goals.
- Strengthened communication skills through regular interactions with others.
Store Manager
Ultratan
02.2021 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelors of Science - Radiologic Sciences, Cardiovascular Interventional Science
Georgia Southern University
Savannah, GA05-2025
High School Diploma -
Effingham County High School
Springfield, GA05.2021
Skills
- Excellent customer service skills
- Leadership and management experience
- Attention to detail
- Organizational skills
- Problem-solving skills
- Time management
Timeline
Sales Lead
Palm Beach Tan
02.2023 - 02.2024
Front Desk Representative
Empire Gym
01.2022 - 04.2024
Store Manager
Ultratan
02.2021 - 05.2022
Bachelors of Science - Radiologic Sciences, Cardiovascular Interventional Science
Georgia Southern University
High School Diploma -
Effingham County High School
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