Jackeline Rodriguez
Avondale,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Telemarketer
Ilusion
Montebello, CA
04.2007 - 05.2010
- Greeted customers in a friendly, professional manner on the phone.
- Maintained up-to-date knowledge of company products and services.
- Initiated outbound calls to prospective clients using scripts.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Collaborated with new customers to give details about company offerings.
Secretary
Superior Tax Services
Los Angeles , CA
03.2005 - 01.2007
- Greeted visitors in a professional manner, and directed them to the appropriate personnel.
- Organized and maintained executive calendars, including scheduling meetings and conference calls.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized files, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Provided administrative support to the office manager and other staff members.
Sales Associate/Cashier Team Lead
Bonitas Boutique
East Los Angeles, CA
06.2003 - 11.2006
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, prices, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged or packaged purchases and wrapped gifts.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Education
Some College (No Degree) - Undecided
East Los Angeles College
Monterey Park, CA08-2013
High School Diploma -
Monterey High
Los Angeles, CA06-1998
Skills
- Outbound and inbound calls
- Prospect relationship building
- Sales proficiency
- Complaint resolution
- Sales expertise
- New teller training
- Upselling
- Retail loss prevention
- Positive and professional
- Reliable and punctual
- Energetic self-starter
- Cleaning techniques
- Multi-tasking strength
- Excellent people skills
- Retail merchandising expertise
- Exceptional customer service
- Superb time management
- Fitting room maintenance
- Phone reception
- Organization
- Filing experience
- Keyboarding skills
- Preparing contracts
- Mail distribution
Languages
Spanish
Professional
Software
Excell
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Personal development programsCareer advancementHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveTeam Building / Company RetreatsCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I don’t want to live—I want to love first and live incidentally.
Zelda Fitzgerald, to F. Scott Fitzgerald
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Learning new languages
Timeline
Telemarketer
Ilusion
04.2007 - 05.2010
Secretary
Superior Tax Services
03.2005 - 01.2007
Sales Associate/Cashier Team Lead
Bonitas Boutique
06.2003 - 11.2006
Some College (No Degree) - Undecided
East Los Angeles College
High School Diploma -
Monterey High