NICHELLE HARDIN

An accomplished and business savvy healthcare specialist with robust experience acquired over the years in delivering optimal results and business value offering nursing, patient support, general program coordination and training. Experience in curriculum development, template creation and EMR adoption. Has top-notch presentation and interpersonal skills.

• Northwestern Medical Center - Chicago, IL (Sep2022)
• Northwestern Medical - Chicago, IL (Oct2022)
• Holy Cross Health System (Oct2022)
• Advent Health System (Nov2022) (Dec2022) (July2022) (May2022)
• Rochester Health Systems (Apr2022)
• Epic IP Go Live Expert
• Offered Epic support to Providers and ancillary staff during the adoption of EMR. Effectively liaised between leadership team, end users, and ATEs during the adoption of EMR.
• Hamilton Health Systems (Apr2022) Epic Credentialed Trainer AMB, Providers, Ambulatory staff
• Responsible for offering Classroom Training, Curriculum development during the adoption of EMR. Wheeling Health Systems (Apr2022)
• Atlantic Health Systems, E. Windsor, NJ (Mar2022)
• OMG Medical Group, Eugene, OR (Feb2022 – Mar2022)
• HDM Data (Mar2022)
• EpicIPGo-Live
• Responsible for offering Classroom Training, Curriculum development during the adoption of EMR.
• Aspirus Healthcare (Jan2022 – Aug2022) | (Nov2021 – Dec2021)
• Maine Healthcare, Brunswick, ME (Oct2021 – Nov2021)
• Holy Cross Health, Silver Spring, MD (Oct2021 – Nov2021)
• West TN Healthcare, Jackson TN (Sep2021 – Oct2021)
• ProHealth, Long Island, NY (Aug2021 – Sep2021)
• Epic Go Live | Project team lead
• Effectively liaised between client and leadership team to facilitate implementation. Offered Scheduling/forecasting based upon client need and ATE skill set.
• Carried out surveys/reports with the client to evaluate ATE level of support. Addressed the critical issues while distributing the project-related communication to ATE via channels including Deputy and Slack.
• Offered personalization to Physicians Prior to implementation of Epic and assisted with building note templates. Supported the ancillary staff as and when required.
• Hartford Health Gafc, Hartford, CT (Jul2021 – Aug2021) Revenue Cycle Go-Live
• Responsible for supporting ancillary staff on Epic and Billing to post-adoption of EPIC EMR
• Bay Area Hospital, Coos Bay, OR (Jun2021 – Jul2021)
• University of Kentucky Health System, Lexington, KY (Jun2021)
• Trinity Healthcare System, Albany, NY (May2021)
• University of Washington Health System, Seattle, WA (Mar2021 – Apr2021)
• Prisma Healthcare System, Columbia, SC (Feb2021 – Mar2021)
• ST Vincent’s Medical Center, Hartford, NJ (Apr2021 – May2021)
• Epic Go-Live Cupid, Radiant, CPOE, ClinDoc
• Responsible for offering Epic support to Physicians and ancillary staff during the adoption of EPIC EMR.
• ST Vincent’s Medical Center, Hartford, NJ (Nov2020 – Dec2020)
• Virtual Healthcare System, Camden, NJ (Oct2020 – Nov2020)
• Advocate Healthcare System, Chicago, IL (Oct2020)
• UIC Healthcare System, Chicago, IL (Sep2020 – Oct2020)
• Vanderbilt Health System, Nashville, TN (Aug2020 – Sep2020)
• Baylor Scott & White, Dallas TX (Jun2020 – Jul2020) | (Jan2020 – Feb2020)
• ATE Support IP Go-Live Cupid, ClinDoc, CPOE
• Facilitated adoption of EPIC EMR by giving elbow support to Physicians and ancillary staff.
• Responsible for managing and imparting classroom PowerPoint-driven training while designing tip sheets for workflow documentation.
• Stanford Medical Center, Palo Alto, Ca (Nov2010 – Nov2019)
• ATE Support IP Go-Live Radiant
• Offered effective IT Support IP Go-Live Sectra PACs, Radiant, Service Now. Consistently supported the Physicians and Ancillary staff during go-live.

PMP

PMP certification 2024