Nichelle Hines
Elkton,MD
Summary
Highly-motivated Registered Nurse with desire to take on new challenges. Strong work ethic, adaptability, attention to details, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ambulatory Care Nurse
Westside Family Healthcare
01.2024 - Current
- Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows
- Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality
- Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care
- Proactively and continuously reviews patient medical records to identify any care needs requiring intervention or follow up during patient interactions
- Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
- Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
- Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
- Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care.
PRN Urgent Care RN
PM Pediatrics
01.2023 - Current
- Provide clinical and administrative support for providers, patients, and office operations
- Obtain medical history, patient vital signs, intake, and prioritize patient care
- Perform procedures (venipuncture, IV insertion, urinary straight cath), administer medications (oral, rectal, IM, and IV), and assist the physician with total patient care within the scope of practice
- Remaining knowledgeable in pediatric pharmacology
- Be an integral part of the patient care team and assist with patient care within the scope of practice
- Perform monthly quality control checks in the office
- Assist in performing quality control testing in the lab
- Ability to assist the physician with patient care, positioning, and comfort during the x-ray process
- Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization tools and equipment as required
- Practice standard safety practices and precautions
- Helps patients in distress by responding to emergencies and promptly notifies physician
- Establish effective rapport with clients, families, other employees, and physicians
- Maintains operations by following policies and procedures; reporting needed changes to management team
- Contributes to team effort by accomplishing related results as needed
- Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures, complying with legal regulations
- Maintains patient confidence and protects operations by keeping patient care information confidential in compliance with HIPAA regulations
- Updates knowledge by participating in continuing education requirements and opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhances health care practice reputation by accepting ownership for accomplishing new and challenging requests; exploring opportunities to add value to job accomplishments
- Assisting patients with complaints and taking an active role in service recovery when needed
- Assist physician with a focus on efficiency metrics to improve urgent care flow and throughput (Arrival to Room, Arrival to Medication Administration, Disposition to Discharge, Discharge Length of Stay).
ED Registered Nurse
Nemours Children’s Hospital Delaware Valley
06.2022 - 11.2023
- Responsible and accountable for assessing, planning, and providing care to assigned patients
- Triage patients and assign the appropriate ESI level based on acuity and resource needs
- Utilizes critical thinking to formulate nursing plan based on patient's complex needs and problems
- Formulates, implements, and evaluates nursing plan based on patient complex needs and problems
- Assists patient and family in discharge planning so that problems and care needs are anticipated and met
- Serves as an advocate for patient and family in working with other members of the health care team
- Provides safe and appropriate nursing care through adherence to Nursing Department standards
- Responds to Trauma Alerts and provide care to trauma patients.
ED Registered Nurse/Hospital Education Specialist
Adventist Fort Washington Medical Center
04.2020 - 05.2022
- Conduct clinical orientation, competency assessment, and ongoing education of Medical Surgical Nursing staff
- Utilize evidence-based guidelines in provision of care, protocol development, and staff education, as a subject matter expert in Medical Surgical Nursing
- Report directly to the Director of Professional Development and Practice
- Facilitate the professional development and lifelong learning activities of Nurses to enhance their professional competence and role performance
- Manage overall professional development programs, provide relevant education to Nurses, maintain and enhance clinical competence, foster a positive outlook on lifelong learning, direct the development of educational activities, and plan programs that increase breadth and depth of Nurses’ knowledge
- Demonstrate professionalism at all times and will be an integral part of the Nursing leadership team, representing their department at all levels of the organization
- Onboarding/Hospital Orientation of newly hired staff
- Ongoing assessment of competency and evaluation of performance
- Provision of continuing nursing education
- Identifies practice gaps and learning needs
- Develops an appropriate education plan based on professional practice gaps and learning needs
- Assists nurses in preparation for certification in specialty
- Coordinate, facilitate and evaluate activities that promote professional role development
- Performs as nurse planner and provides contact hours for educational offerings
- Participates in the Gilead and Mosaic grants.
Registered Nurse II/Clinical Educator
Children's National Medical Center
Washington DC
04.2015 - 10.2021
- Triage patients and assign them an ESI level
- Obtain vital signs, including weight
- Administer PO, IV, IM, PR, and topical medications appropriately
- Administer COVID-19 vaccine to age appropriate patients
- Perform Medication Administration Reconciliations
- Start IVs, draw blood, and obtain specimens
- Assess patients
- Assists with conscious sedation, and monitor the patient post sedation
- Maintain and ensure that safety equipment is functional
- Point-of-care testing (Glucose, Urine dips/pregnancy, blood gases, Oral HIV/STI testing, and hemoccult testing)
- Set-up treatment rooms and assist with procedures
- Monitor patients and ensure patient safety during ED stay
- Delegates and supervises appropriate tasks to ED Techs
- Discharges patients
- Transfers admitted patient
- Coordinate new hire orientations
- Precept New Nurses
- Teach ED Core Didactic Courses
- Perform other tasks as needed within my scope of practice.
Clinical PRN Nurse
Medstar Georgetown University Hospital
Washington DC
08.2018 - 09.2021
- Performs general nursing care to patients
- Administers prescribed medications, treatments, procedures, and vaccinations (including COVID 19) in accordance with nursing standards
- Obtain vital signs, including weight
- Prepares equipment and aids physician during treatment, examination, and testing of patients
- Observes, records, and reports patient’s condition and reaction to drugs and treatments to physicians
- Dispenses medication as directed
- Greets patients and prepares them for physician examination
- Screens patients for appropriate information
- Instructs patients in the collection of samples and tests
- Performs patient telephone triage, assesses needs, and coordinates needs with medical staff
- Educates patient and family about diagnostic procedures, medications, nutrition, and maintenance of health and wellness
- Communicates with families by phone, scheduling acute and well visits, contacting patients by mail and maintaining a good relationship with the community
- Responsible for tracking and maintaining medical supplies available on the mobile clinic with the assistance of the nurse practitioner in order to maintain a well-stocked clinic
- Performs quality control functions of assigned area, as directed
- Maintains and reviews patient records, charts, and other pertinent information
- Posts tests and examination results
- Maintains established departmental policies and procedures; attends required meetings and participates in committees as requested
- Exemplifies Commitment to Caring (C2C) standards in all activities
- Assumes other duties and responsibilities that are appropriate to the position and area
- The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.
On-Call Registered Nurse
Kaiser Permanente
Washington DC
07.2016 - 07.2017
- To coordinate and monitor care of patients in the assigned clinical area
- Administers all oral and injecting medications in the assigned clinical area
- Triages walk-in patients as needed or assigned
- Sets-up, performs, and/or assists with procedures as appropriate.
Emergency Room Technician
Children's National Medical Center
Washington DC
08.2010 - 04.2015
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
- Assist with bedside procedures and treatments (I&D, LP, sutures)
- Obtain and record vital signs
- Crutch training with patients
- Prepare rooms, sterilize instruments, equipment, or supplies and ensure that stock of supplies is maintained
- Collect fluid or tissue samples, using appropriate collection procedures
- Conduct specified laboratory point-of-care testing
- Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies
- Train other technicians
- Start IVs and draw blood
- Apply fiberglass and plaster splints
- Remove sutures
- Urine catheterization
- Perform CPR during a code/crisis.
Education
BSN -
Chamberlain college of Nursing
Downers Grove, IL10.2017
Associates Degree of Science and Nursing -
University Of the District of Columbia Community College
Washington, DC12.2014
High School Diploma -
Bladensburg High School
Bladensburg, MD05.2000
Skills
- Ambulatory Care
- Care Coordination
- Patient Education
- Lifestyle Improvement
- Psychosocial Support
- Medical Records Review
- Triage
- Clinical Support
- Medication Administration
- Patient Care
- Quality Control
- Emergency Response
- Professional Development
- Competency Assessment
- Orientation
- Patient Safety
- Precepting
- Quality Improvement
- Interdisciplinary Collaboration
- Compassionate Care
- Health Promotion
- Case Management
- Direct Patient Care
- Vitals monitoring
- Problem-Solving
- Accurate Documentation
Certification
- RN (02/2015-Present)
- Maryland Compact (Active 01/2018-12/2024)
- BLS
- PALS Instructor
- ACLS
- ENPC
- CPEN
- CPN
- NRP
Training & Skills
- Graduate of a year long New Nurse Residency Program @ Children’s National Medical Center (02/2016)
- Member of hospital-based Power of One Team focusing on Safety and Service Excellence (2015-2021)
- Member of unit-based Safety, Education, and Disaster Planning Committees (2010-2021)
- Achieved Level 3 status in the Clinical Advancement Program (2016-2021)
- Super User and Trainer for the Zoll Defibrillator (2016-2021)
- Super User for the DKA Pathway (2015-2021)
- Preceptor Nurse (2016)
- Triage Nurse (2016)
- Crisis Room Team Training (2016)
- Created a Procedure for Post Mortem Care in the ED (2015)
- Created Monthly ED Tech Education (2016)
- Facilitate ED Tech Code Team Training (2017-2021)
- Facilitate ED Tech and RN Annual Competencies (2017-2022)
- Initiated & Facilitated BLS/PALS Training at Satellite ED for Children’s National (2018-2021)
Timeline
Ambulatory Care Nurse
Westside Family Healthcare
01.2024 - Current
PRN Urgent Care RN
PM Pediatrics
01.2023 - Current
ED Registered Nurse
Nemours Children’s Hospital Delaware Valley
06.2022 - 11.2023
ED Registered Nurse/Hospital Education Specialist
Adventist Fort Washington Medical Center
04.2020 - 05.2022
Clinical PRN Nurse
Medstar Georgetown University Hospital
08.2018 - 09.2021
On-Call Registered Nurse
Kaiser Permanente
07.2016 - 07.2017
Registered Nurse II/Clinical Educator
Children's National Medical Center
04.2015 - 10.2021
Emergency Room Technician
Children's National Medical Center
08.2010 - 04.2015
BSN -
Chamberlain college of Nursing
Associates Degree of Science and Nursing -
University Of the District of Columbia Community College
High School Diploma -
Bladensburg High School
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