Nichelle Smith
Spring,Tx
Summary
Passionate Telephone Triage Nurse with 3 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.
Overview
14
14
years of professional experience
Work History
Telephone Triage Registered Nurse
Kelsey-Seybold
10.2021 - Current
- Obtain case history and gather triage information to determine appropriate avenues for care for about 20 patients per day.
- Relay triage information and facilitate communication between provider and patient concerning patient disposition.
- Counsel patients via telephone according to established guidelines and protocols, advising on provider’s established plans of care.
- Educate patients about alternative methods of symptom management.
- Perform clerical duties such as faxing records, completing referrals, obtaining prior authorizations, and processing paperwork.
Registered Nurse- PACU, Charge Nurse
United Surgical Partners International
11.2019 - 09.2021
- Monitor 2 patients during recovery process being alert for breathing problems, bleeding, or other complications.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Provide order and delegate tasks among 7 nurses in 14 bay PACU.
- Facilitated smooth transitions between surgical units through timely communication with preoperative and surgical suite staff regarding patient needs and status updates.
- Monitored patient reactions after administering medications and IV therapies.
Registered Nurse- Day Surgery
HCA Houston
12.2017 - 08.2019
- Managed caseload of 2 patients simultaneously recovering from medical or surgical procedures.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
Registered Nurse- Day Surgery
Blue Cloud Pediatric Surgery Center
03.2016 - 10.2017
- Admits approximately 20 patients to surgery center, performs admission assessment, collects patient’s medical history, and initiates patient teaching.
- Start intravenous line, administer preoperative medications, and escort patient to operating room.
- Managed patients recovering from medical or surgical procedures.
- Provide discharge instructions to family members and escort patients to their car.
Registered Nurse
Sono Bello Body Contour Center
07.2015 - 11.2015
- Performed pre- and post-operative visits: demonstrated knowledge f suitability assessment, medical clearance issues, medication history and review, and wound assessment including signs and symptoms of infection, bleeding, and proper healing.
- Recognize need to elevate care to physicians and/or recognize poor surgical outcomes.
- Designated Medical Records specialist; responsible for ensuring that all charts are complete within 30 days.
- Supervision of clinical staff.
Registered Nurse- Pediatric
Epic Health Services
01.2014 - 06.2015
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Provided physical assessments, medication, and chronic disease management to home health patients on 1 on 1 basis.
- Administered medications and treatments as prescribed by physicians.
- Educated patients and families on disease processes, medications, and treatments.
Licensed Vocational Nurse- Immunizations
Ingenesis Arora
03.2012 - 05.2013
- Screen approximately 30 soldiers deploying and returning from deployment for immunizations and administer immunizations as needed.
- Improved patient satisfaction by providing compassionate and attentive care.
Licensed Vocational Nurse-Home Health
Scott and White Home Care Agency
04.2011 - 03.2012
- Reinforce patient/family teaching as delegated by RN and document patient response in patient record.
- Used aseptic techniques to apply wound dressings including wound vacs and gauze dressings.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Licensed Vocational Nurse -Orthopedics, Surgical
Scott & White Memorial Hospital
03.2010 - 04.2011
- Effectively performs and assists with delegated procedures, implements physician's orders, and records observations and evaluations of patient response in timely and detail-oriented manner.
- Assist 4-5 patients in rehabilitation exercises and programs.
- Provided patient education on health care issues and prescribed medications.
- Assisted with admissions, appointments, transfers, and discharges.
Education
Bachelors of Science in Nursing (BSN) -
University of Houston
Sugar Land, TX12.2020
Associate of Applied Sceience, Nursing (ADN) -
Temple College
Temple, TX05.2014
Certificate of Completion, Vocational Nursing -
Central Texas College
Killeen, TX12.2009
Skills
- Resource Utilization
- Care Coordination
- Strong Clinical Judgment
- Patient Communication
- Microsoft Office
- EMR / EHR
- Chronic Disease Management
- Patient Care Assessment
Licensure Certification
- Registered Nurse, Texas Board of Nursing, #873761, 10/31/2024
- BLS, American Heart Association, 04/2025
- ACLS, American Heart Association, 01/2025
Timeline
Telephone Triage Registered Nurse
Kelsey-Seybold
10.2021 - Current
Registered Nurse- PACU, Charge Nurse
United Surgical Partners International
11.2019 - 09.2021
Registered Nurse- Day Surgery
HCA Houston
12.2017 - 08.2019
Registered Nurse- Day Surgery
Blue Cloud Pediatric Surgery Center
03.2016 - 10.2017
Registered Nurse
Sono Bello Body Contour Center
07.2015 - 11.2015
Registered Nurse- Pediatric
Epic Health Services
01.2014 - 06.2015
Licensed Vocational Nurse- Immunizations
Ingenesis Arora
03.2012 - 05.2013
Licensed Vocational Nurse-Home Health
Scott and White Home Care Agency
04.2011 - 03.2012
Licensed Vocational Nurse -Orthopedics, Surgical
Scott & White Memorial Hospital
03.2010 - 04.2011
Bachelors of Science in Nursing (BSN) -
University of Houston
Associate of Applied Sceience, Nursing (ADN) -
Temple College
Certificate of Completion, Vocational Nursing -
Central Texas College
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