Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Nichola Helzer

Goodells,MI

Summary

Compassionate Case Manager known for high productivity and efficiency in task completion. Adept at handling high caseloads without sacrificing quality of service provided. Possess specialized skills in needs assessment, career plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving career goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Case Manager

Michigan Works! Macomb/St. Clair
Port Huron, MI
10.2023 - Current
  • Assessed clients' needs, developed service plans and monitored progress towards goals
  • Counseled clients on available resources within the community that could help meet their needs
  • Coordinated support services and optimized communication between staff and clients
  • Maintained logs and electronic client records following department and agency policies for effective monitoring
  • Facilitated group sessions and workshops for clients on various topics
  • Evaluated program effectiveness and suggested improvements based on client outcomes

Employment Services Facilitator

Michigan Works! Macomb/St. Clair
Port Huron, MI
10.2022 - 10.2023
  • Assisted job seekers in developing resumes and cover letters
  • Assessed client eligibility for government assistance programs related to employment
  • Provided guidance to clients on job search strategies, such as networking and utilizing online resources
  • Identified resources available within the community that could assist unemployed individuals
  • Provided guidance and assistance to claimants in completing applications for unemployment insurance
  • Processed appeals on denied or overpaid claims

Education

High School Diploma -

Memphis High School
Memphis, MI
06-2007

Skills

  • Proficient in MS Office
  • OSMIS Operations
  • Pure Michigan Talent Connect
  • Kuder Journey Career Assessment
  • BESI and CEI Career Assessment
  • Professional Demeanor
  • Excellent Communication
  • Reliability
  • Relationship Building
  • Task Prioritization
  • Case Documentation
  • Referral Coordination
  • Goal Setting
  • Group Facilitation

Certification

  • Career Development Facilitation Certification
  • Mental Health First Aid Certification

Affiliations

  • St. Clair County Community Resource Fair Volunteer
  • Gift of Life Michigan Volunteer

Timeline

Case Manager

Michigan Works! Macomb/St. Clair
10.2023 - Current

Employment Services Facilitator

Michigan Works! Macomb/St. Clair
10.2022 - 10.2023

High School Diploma -

Memphis High School

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Nichola Helzer